Hyosung Innovue: The ATM Maker Rebrands to Embrace a ‘Customer-Led Revolution’   

The Irving-based maker of ATM technology, which offers solutions and services across the cash management and payments spectrum, has an innovator's mindset. CMO Brad Nolan says the company based its new "Innovue" branding on the words "Innovation + Vision"—to communicate its story of value to the market.

Hyosung America, the Irving-based maker of ATM technology, has announced a new brand identity—“Hyosung Innovue.”

“Innovue is a compound word that stands for “Innovation + Vision” and expresses our company’s goal of creating exciting new solutions, services, and experiences,” CMO Brad Nolan told Dallas Innovates. “It also represents ‘Innovation for You,’ reinforcing our commitment to improving the lives of everyone.”

“Nowhere in our new frame of reference will you find the words ATM, cash, retail, or banking,” he added. “We have opened the aperture and unshackled our employees to think big.”

CEO Sanghwan Kweon says that while the rebranding began in 2022, the thinking behind it goes way back.

“Our company has a long history of harnessing its unique combination of a manufacturer’s soul with an innovator’s mindset to build a platform of ATM and cash-management solutions,” Kweon said in a statement.

Responding to ‘a consumer-led revolution’

CMO Brad Nolan

Since the South Korean company entered the North American market in 1998, Hyosung says it’s become the largest provider of ATMs in the U.S. and has grown into offering best-in-class, innovative, and transformative technology solutions across the cash management and payments spectrum.

But its new branding goes beyond that and deeper into the human experience—especially given the impact of the pandemic.

“We’re witnessing a consumer-led revolution as people reinvent how they work, shop, eat, bank and play,” Nolan told us. “The pandemic has only accelerated this. In 2022 we embarked on a journey to reinvent our company from the inside out—we called it Project DNA.”

“Recognizing that brand is much more than a name and logo, we partnered with a top global branding firm to navigate the process of redefining and communicating our story of value to the market—a message of who we are, how we do it and most importantly, why we do it.”

After 25 years in the U.S., innovation remains a key focus

Last summer, Hyosung America launched four new retail products: the Hero (MX5400), X10 Cash-In Sidecar (HK700), MetaKiosk (MX9700) and Cajera CR-E (MS500EL). [Photo: Business Wire]

How has Hyosung evolved since entering the U.S. market in 1998?

“Since our early beginnings, our focus on engineering innovation and our willingness to partner with our customers have been key differentiators,” Nolan said. “Our unique designs invented the retail ATM market here in the late 1990’s, growing to 70%+ market share. Now, just two decades later, we’ve grown to dominate in the banking space with cash recycling solutions, software, and managed services.”

Seeing DFW as ‘a hotbed for banking and technology talent’

Why did Hyosung choose Dallas-Fort Worth for its U.S. HQ?

“DFW is a hotbed for banking and technology talent and the central location makes it easy for us to get to our customers—and for our customers to get to us,” Nolan said. “Since opening our new Customer Experience Center here in early 2021, we’ve hosted hundreds of customers, prospects, and partners. It’s a really cool place to show what we’re all about, ideate, and innovate with our customers.”

And experiences, Nolan says, are key to Hyosung’s new brand identity.

“Top global brands don’t enable experiences, they make experiences,” he said. “We’re choosing to take a leadership position by challenging our role in the marketplace and continually reinventing our company from the inside out.”

Modular devices and other features set them apart from competition

Nolan says three key things set Hyosung Innovue apart from competitors.

“It’s all about simplicity, innovation and our diversity of solutions,” he said. “Our modular device designs enable ease of service, resulting in better overall platform availability. As a vertically integrated provider, we can move quickly to partner and adapt to the unique needs of all of our customers. And finally, our comprehensive solutions offering goes well beyond ATMs to include TCRs, smart safes, retail and banking kiosks, self-order and check-out, multi-vendor software, managed services, and more.”

More than just ATMS

Looking to expand its services into new verticals such as hospitality and travel, Hyosung wants Americans to view its brand in a broader new way as well.

“While we are largely known as an ATM provider here in North America, globally, our business is much more diverse,” Nolan said of Hyosung’s platform of integrated products, services, and ideas. “Our path to success will be our story of value and in creating relationships that drive connection and loyalty.”

Hyosung Innovue says it will unveil several new “game-changing products and solutions” at the ATMIA conference February 7 in New Orleans. 

Quincy Preston contributed to this report.

Get on the list.
Dallas Innovates, every day.

Sign up to keep your eye on what’s new and next in Dallas-Fort Worth, every day.

One quick signup, and you’re done.  

 

 

 

R E A D   N E X T

  • In this week’s roundup of hires, promotions, and accolades in North Texas, you’ll also find news from Catalyze Dallas, Flexport, Oceans Healthcare, Costar Technologies, TXOne Networks, North Texas Food Bank, Holt Lunsford Commercial, and others.

  • Hyosung America Announces New Chief Executive Officer

    Irving-based Hyosung America Inc. announced that Sang Hwan Kweon has been appointed chief executive officer of the North American leader in cash management solutions. Kweon, an experienced business leader, succeeds Hee-Eun Ahn, who recently announced his retirement, effective Oct. 1. Most recently, Kweown was chief operating officer. “We have seen tremendous growth over the past four years. I am leaving the company in good hands and look forward to seeing where it goes in the years to come,” Ahn said in a statement. Hyosung America, which moved into a new Las Colinas headquarters in late 2020, launched a line of…

  • Topgolf, the golf entertainment company based in Dallas, has launched its largest-ever global brand campaign. Inviting everyone to "Come Play Around," the campaign includes this 60-second spot that shows everyone from a priest to long-bearded bikers to an Afro-topped karate kicker getting their swing on at a Topgolf venue. "We're making the game of golf more inclusive and open for all to enjoy," said Chief Brand Officer Geoff Cottrill, "and this campaign celebrates different people and personalities from all over the world coming together and enjoying a little golf… and a little of our 'not golf.'"  Led by New York-based agency…

  • HomeVestors filed a lawsuit yesterday against HGTV's parent company. Warner Bros. Discovery, Inc., saying the show violates the intellectual property rights of HomeVestors’ "The Ugliest House Of The Year" trademark.

  • The grant—part of more than $121 million given by the U.S. Department of Labor to help strengthen and modernize Registered Apprenticeship programs—was the only one awarded in North Texas. The college was also the only higher education institute in Texas to get one of the grants. The grants are intended to help workers find a “reliable path to the middle class," the Labor Department says.