Plano-based OneDine—a leading SaaS platform that provides on-demand guest ordering and payment for restaurants, hotels, and more—has launched a new innovation it calls OneDine Checkout.
The solution “digitizes and streamlines the full guest checkout process” using handheld tablets and QR codes, OneDine says.
Faster checkout—and insightful ‘guest intelligence’
Along with quick convenience for guests, the solution offers benefits for businesses as well, including “guest intelligence” and maximized loyalty/CRM signups and survey feedback. OneDine Checkout “works with existing point-of-sale systems, payment processors, CRM/loyalty providers, and gift card providers,” the company says—allowing for rapid deployment while increasing returns on existing tech investments.
‘Enhancing’ the last moments of a guest’s experience
Rom Krupp [Photo: OneDine]
Rom Krupp, OneDine’s founder and CEO, says one of the most important moments of a restaurant experience comes when guests are about to get up and go.
“The end of the dining experience is often where even the best restaurants can waste a lot of time and negatively impact both the guest experience and the bottom line,” Krupp said in a statement. “OneDine Checkout expedites the end-of-dining process to improve the guest experience, while greatly enhancing the insights brands have into their guests.”
Faster ‘table turns’ and bigger tips
The company reports that OneDine Checkout has “a significant impact on a restaurant’s profitability”—with table turns up to 11 minutes faster and staff tips increased by up to 15%. OneDine says the new solution delivers survey response rates “above 70%,” with loyalty/CRM enrollment “more than doubled,” and credit card chargebacks “eliminated.”
Raised $5M just before pandemic hit
In January 2020—nearly three years after its founding and just before the pandemic closed restaurant doors worldwide—OneDine closed a $5 million Series A funding round. Aimed at extending the reach of its app-based table-side ordering and payment solution across the U.S., the raise at the time put OneDine’s pre-money valuation at $90 million, according to a statement.
OneDine’s initial platform has been expanded to accommodate multi-merchant venues like malls and entertainment districts, along with hotels, airports, retail establishments, and event venues, the company says.
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