Tyler Technologies in COVID-19: Goes Live With Tech, Offers Virtual Internships, and Continues to Serve Texas

Though not entirely free of the economic effects caused by the pandemic, Plano-based Tyler Technologies has continued to serve government entities. In fact, it's forging ahead. Tyler now serves Texas' 20 largest counties and is moving forward with a four-stage plan to roll out one of its solutions across the U.S.

Plano-based Tyler Technologies is widely known as the largest provider of integrated software and tech services to the public sector. With the release of its fourth-quarter results in February, Tyler passed $1 billion in annual revenue for the first time in its history. Now, even amidst the global coronavirus pandemic, Tyler has continued moving forward by pivoting and implementing its technology solutions.

Tyler’s end-to-end solutions allow government entities—at the local, state, and federal level—to more efficiently operate and connect with constituents. The company’s intent is to help its clients gain actionable insights and solve problems in their communities. Its tech spans all 50 states, including more than 26,000 successful installations across 10,000-plus sites.

“We’re expecting double-digit growth in 2020,” Executive Vice President and CFO Brian Miller previously told us. “Our guidance for the year calls for revenue growth of approximately 10-12 percent. In order to support that growth, we expect that we will add nearly 500 new employees company-wide in 2020.”


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Though it’s not totally resistant to the economic downturn caused by COVID-19, Tyler did climb more than 4.5 percent in the past three months, according to the DBJ. Brian Womack reported that the company was benefiting as it “targets municipalities instead of harder-hit areas, such as travel or energy.” Tyler is set to report its first-quarter results later this month. 

And Tyler has continued to implement its tech, which is said to be in high demand, throughout the pandemic.

Tyler serves counties across Texas

Earlier this month, Tyler announced that its case management solution now serves the 20 largest counties, and 86 total, in its home state of Texas. The news came with Jefferson County signing a software-as-a-service agreement with Tyler.

Tyler’s Odyssey modules (used for court case management) and SoftCode solution (used by staff for executing civil processes efficiently) will be implemented by Jefferson County. The county said it selected Tyler as a vendor because “a new case management system could provide advanced data sharing capabilities and increased operational efficiencies.”

“We selected Tyler to provide crucial case management software because we know that it has been successful for many of our neighboring counties,” said Jeff Ross, director of management information systems for Jefferson County, in a statement. “By leveraging Tyler’s SaaS solution, we will improve security and redundancy, and decrease the burden on our IT staff to maintain systems, which is a win-win for our staff and our taxpayers.”

Tyler’s solution continues to be implemented during the pandemic

Tyler’s Odyssey solution specifically is currently in use in 26 states. Last week, Tyler also announced that it had another successful go-live in the criminal and juvenile courts for Cook County, Illinois.

Tyler said the implementation was the second in a four-stage plan to roll out the solution across the U.S.

“With the rollout of Tyler’s Odyssey solution in its criminal courts, the Clerk of the Circuit Court’s Office now has, for the first time in its history, a single integrated application that combines financial, case management, and document management systems,” Rusty Smith, president of Tyler’s Courts & Justice Division, said in a statement. The Cook County Court Clerk’s Office was one of the largest and most complex implementations Tyler has ever taken on.

Tyler takes its internships virtual

And lastly, while many corporations have decided to cancel their summer internships in light of the national quarantine, Tyler told us it doesn’t plan on following suit. Though COVID-19 has caused Tyler employees to start working from home and make major business adjustments, the Plano company plans on continuing its internship program.

Whitney Kennedy, director of recruiting & onboarding at Tyler. Thanks!

“Our internship program provides both an opportunity for emerging talent in the DFW area to gain professional work experience and continues to be a source of quality candidates for full-time positions at Tyler,” Whitney Kennedy, director of recruiting & onboarding, told Dallas Innovates. “We typically host our interns in the Plano office throughout the summer; however, we will be shifting gears to provide a real-life virtual intern opportunity in the context of our environment today.”

The program will be virtual for the first time, including its application and interview process. Of the 92 summer interns across all Tyler locations, 18 are starting virtually in Plano on June 1.

“They will be set up with equipment in their homes, participate in virtual team meetings, and work on projects with real deliverables that impact the work we do to help government and schools better serve their communities with technology,” Kennedy says.

Tyler has found multiple other ways to keep the internship beneficial, including:

• Assigning a mentor to each intern within the vertical they want to work in;
• Hosting on-camera virtual meetings to allow interns to stay involved and engaged; and
• Collaborating on work remotely through Visual Studio Live.

“Internships help companies, like Tyler, build future pipelines and infuse diverse talent into their workforces. Tyler also recognizes young people need the internship experience,” the company said. “As a software company, Tyler is using its tech expertise to continue its commitment to invest in and mentor future talent.”

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