Dallas-Based Brinks Home Launches ChatGPT Customer Experience Feature

Brinks Home says its new Help Center Assistant leverages OpenAI’s ChatGPT to harness the power of artificial intelligence to offer an intuitive and seamless conversational experience to Help Center visitors. Dallas-based Pariveda collaborated with the company on the project.

Dallas-based Brinks Home has developed an AI-powered Help Center Assistant to help customers get quick answers to all their equipment and account questions.

Brinks Home, one of the largest home security and alarm monitoring companies in North America, collaborated with Dallas-based Pariveda to develop the technology using ChatGPT.

Pariveda, an employee-owned company, is a leading consulting firm specializing in solving complex business and technology problems across various industries.

Brinks Home’s Phil Kolterman

“The integration of ChatGPT has transformed our Help Center into a personalized and seamless conversational experience,” Phil Kolterman, VP of Digital Transformation and Development at Brinks Home, said in a statement. “Our collaboration with Pariveda has accelerated our ability to utilize this remarkable technology, and we are excited to explore new ways to leverage ChatGPT to provide even more value to our customers.”

The company said that Help Center Assistant leverages OpenAI’s ChatGPT to harness the power of artificial intelligence to offer an intuitive and seamless conversational experience to Help Center visitors.

Brinks Home added that customers can interact with an advanced assistant that utilizes natural language processing to understand and respond to inquiries, help manage accounts, offer troubleshooting recommendations, provide expert guidance on home security solutions, among other things.

“We’re delighted to partner with Brinks Home to introduce this cutting-edge technology to their website,” James Burkett, client VP at Pariveda, said in a statement. “By leveraging the power of artificial intelligence, we aim to enhance customer engagement while enabling customers to self-serve and providing a seamless experience that aligns with the company’s commitment to delivering top-notch security solutions.”

Brinks Home says it provides best-in-class protection to more than 1 million people via smart home security solutions backed by expertly trained professionals and an award-winning Alarm Response Center.

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