customer service

Westlake’s Solera Partners with STELLA Automotive AI on Conversational ServiceAgent AI

by | Jan 29, 2024
Solera said that ServiceAgent AI provides comprehensive insights into service appointment booking and management system performance and efficiency, enabling automotive service teams to deliver "exceptional customer support."
TA Digital Elevates Veteran Company Exec to President/CEO
by | Nov 10, 2023
Dr. Ali Alkhafaji succeeds co-founder and CEO Rajiv Rohmetra, who announced his retirement. In 2022, TA Digital was acquired by Omnicom Group Inc. and integrated into the Credera Network of agencies within the Omnicom Precision Marketing Group.
Dallas-Based Brinks Home Launches ChatGPT Customer Experience Feature
by | Oct 4, 2023
Brinks Home says its new Help Center Assistant leverages OpenAI’s ChatGPT to harness the power of artificial intelligence to offer an intuitive and seamless conversational experience to Help Center visitors. Dallas-based Pariveda collaborated with the company on the project.
The Last Word: Sentiero Ventures’ David Evans On Why Jeff Bezos’ ‘Customer Obsession’ Is a Good Idea for Startups
"Everyone by now has seen the video of Jeff Bezos just repeatedly saying 'customer' and his customer obsession is a well known part of Amazon lore," Evans wrote today in a LinkedIn post. "But what amazes me is how few companies think about customer success as a core function and just something 'we have to do once we get bigger,'" he adds.

India-based Tata Consultancy Services Expands in Plano

by | Apr 27, 2018
Tata joins fellow India-based IT services company Wipro in annoucing expansions in Plano.
ECi Pacsoft
Plano-based ResMan Garners $36M Growth Investment
by | Oct 25, 2017
The cash injection from Mainsail Partners will help accelerate product development, improve customer service, and drive growth.
AmplifAI Focuses AI Tech on Improved Performance, Morale
by | Jul 19, 2017
The Richardson startup uses automated machine learning algorithms to understand the behaviors and actions of a business' best-performing employees.