customer service

TA Digital Elevates Veteran Company Exec to President/CEO

by | Nov 10, 2023
Dr. Ali Alkhafaji succeeds co-founder and CEO Rajiv Rohmetra, who announced his retirement. In 2022, TA Digital was acquired by Omnicom Group Inc. and integrated into the Credera Network of agencies within the Omnicom Precision Marketing Group.
Dallas-Based Brinks Home Launches ChatGPT Customer Experience Feature
by | Oct 4, 2023
Brinks Home says its new Help Center Assistant leverages OpenAI’s ChatGPT to harness the power of artificial intelligence to offer an intuitive and seamless conversational experience to Help Center visitors. Dallas-based Pariveda collaborated with the company on the project.
The Last Word: Sentiero Ventures’ David Evans On Why Jeff Bezos’ ‘Customer Obsession’ Is a Good Idea for Startups
"Everyone by now has seen the video of Jeff Bezos just repeatedly saying 'customer' and his customer obsession is a well known part of Amazon lore," Evans wrote today in a LinkedIn post. "But what amazes me is how few companies think about customer success as a core function and just something 'we have to do once we get bigger,'" he adds.
Dallas Animal Services’ App Rakes in $200K Investment at Innovation Showdown
by | Apr 25, 2019
Once the potentially life-saving been refined, DAS plans to share it with shelters nationwide to take a bite out of the number of animals euthanized each year.
ECi Pacsoft

Plano-based ResMan Garners $36M Growth Investment

by | Oct 25, 2017
The cash injection from Mainsail Partners will help accelerate product development, improve customer service, and drive growth.
AmplifAI Focuses AI Tech on Improved Performance, Morale
by | Jul 19, 2017
The Richardson startup uses automated machine learning algorithms to understand the behaviors and actions of a business' best-performing employees.