Inbenta—a global company whose platform automates customer interactions with intelligent, conversational AI—has announced its new headquarters at One Bethany West in Allen. The move comes two months after Inbenta closed a $40 million investment led by Tritium Partners and named Melissa Solis as the company’s new CEO.
Solis made the decision to transfer Inbenta’s headquarters from the San Francisco area, the company said, putting the new CEO back on turf she’s very familiar with. Solis previously founded Allen-based GIACT in 2004 and went on to lead the identity and payments fraud detection company, which was sold to Refinitiv in 2020 and later acquired by the London Stock Exchange Group.
In January, Inbenta said the $40 million investment will fund future product innovation as well as Inbenta’s expansion into new markets. Founded in 2005 in Barcelona, Spain, Inbenta currently has regional offices in the U.S., Europe, Brazil, and Japan.
One Bethany West in Allen
Inbenta’s platform has been trained using ‘billions of customer interactions’
Inbenta says its proprietary conversational AI has been trained over a decade “using billions of customer interactions.” Its use in chatbots, knowledge, messenger, and search channels is designed to automate customer interactions and optimize customer experience. The company said it serves over 1,000 customers worldwide with AI-optimized solutions “that can achieve resolutions automatically, reducing the need and cost associated with human intervention.”
CEO sees Allen as a key factor in her success
Solis says Allen has been a key factor in her success to date. She cites “business support from city staff” and the city’s “strong talent pool” in Allen and North Texas as part of the reason for her return, along with the community’s affordable cost of living and family-friendly setting.
“Allen has a strong sense of community that I think is critically important for any company, especially small-cap companies to grow,” Solis said in a statement. “You have people like those at the Allen Economic Development Corporation, and banks and other companies that are local that really support you and are there to help you. We still care for one another, we like to see people succeed, and I think that’s really what sets Allen apart and makes it different.”
Resources like Tech Titans—a forum that leverages the regional tech community to collaborate, share, and inspire innovative thinking—also helped lure Inbenta’s HQ to North Texas.
Tapping North Texas talent
“Allen has so much amazing talent,” Solis said in the statement. “North Texas universities and colleges have made significant progress over the past 20 years preparing students for today’s business and technology opportunities. Whereas North Texas firms had to recruit outside of the region previously, today we have incredible talent right here.”
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Requiring virtually zero data training and achieving a 90% correct answer rate, Inbenta's solutions are fully configurable, deployable within seconds, interoperable across multiple platforms, and perpetually advancing through billions of customer interactions across 35 languages, the company said. "Inbenta's conversational AI is a game changer for any business that has to handle customer inquiries, whether simple questions or more complicated tasks," says CEO Melissa Solis.
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