Artificial Intelligence Streamlines Rental Assistance at DHA

"Vacancies are money," says DHA chief Troy Broussard. The public housing authority decided to "think different" in coming up with solutions to a time-consuming process.

DHA Housing Solutions for North Texas DHA has simplified the delivery of rental assistance through its new AI-based tech.

A platform called Bob.AI lets clients and landlords complete submissions and inspections online to speed things along. Beyond that, tenants can search for vacancies, while landlords or property owners can publish vacancies on the platform for free, potentially reaching thousands of qualified renters each day.

“In its first few weeks of deployment we have seen this tool effectively reduce 3-4 days from the process,” Troy Broussard, president and chief executive officer for DHA, said in a statement. “Some families have completed the RFTA submission process and inspections in one week.”

It’s a process that previously could take weeks. Vacancies are money, says Broussard. The agency decided to think different in coming up with solutions, he says. 

DHA, which manages over 17,000 units in seven counties, says the Bob.Ai platform could expand to other agencies in the U.S. 

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