Dallas-based Talkmap announced that Myron Prevatt is the new executive vice president and chief product officer of the provider of AI-powered conversational intelligence.
In his role, Prevatt will lead product management, R&D, and operations for the patented Talkdiscovery Platform, the conversational intelligence platform that transforms call center conversations into understanding and engagement. Also, Talkmap announced that Mark Palmer, World Economic Forum tech pioneer, has joined its board of directors.
“I have worked with Myron for years and am grateful he’s bringing his rare triple threat of leading growth, innovation, and enterprise operations at scale,” Talkmap CEO Tim Moss said in a statement. “His impact and leadership have been felt immediately. I am extremely excited he has taken on this broader role as we continue to redefine the modern notion of conversational intelligence.”
Tech veteran aims to deliver ‘remarkable customer experiences’
Prior to Talkmap, Prevatt led R&D at Syniverse. Before that, at Willis Towers Watson, a large insurance and consulting firm, Prevatt led product management for the healthcare technology division.
Prevatt will report to CEO Tim Moss and will lead the onboarding and integration of conversation data into the CRM, Cloud, BI, and CDP systems of record for Talkmap’s large global multinational enterprise customers.
“Talkmap is transforming how organizations leverage conversation data,” Prevatt said in a statement. “I appreciate the founding vision of applying AI to personalization, omnichannel, customer journey mapping, and contextual intelligence. Understanding the context and preferences of consumers in real time is critical, as consumer behavior changes daily. We help retail, e-commerce, and telecom companies customize and personalize their offerings to deliver remarkable customer experiences.”
A World Economic Forum Tech Pioneer
New board member Palmer is the former CEO of Streambase, named Tech Pioneer by the World Economic Forum, and general manager of analytics and data products at TIBCO. In those roles, Palmer has been responsible for creating 17-time-leading software products in the AI, real-time, data science, and database industry.
“AI with real-time conversations and generative AI innovations are explosive growth areas in tech today, and Talkmap has built something extraordinary,” Palmer said in a statement. “The ability to glean intelligence and empathy for customers in real-time can help turn customers into fans. So the board fast-tracked bringing in Myron to scale our growth as we ramp investment in product, engineering, and security.”
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