ux

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The Next EV Breakthrough Won’t Be a Battery. What Determines the Buying Decision Will Be the Experience Around It

by Manoj Balraj, Co-founder & President, Experion Technologies | May 20, 2026

Electric mobility is about more than battery range now. As EVs become part of everyday life, people want the experience to feel simple and reassuring, whether they are finding a charger, checking their vehicle status, making a payment, or getting help when they need it. The brands that understand these everyday concerns will be the ones that make EV ownership feel easier, more reliable, and truly worth trusting....

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sponsored by Experion Technologies

Brand Builders: Leading CX Design Company Expands to Dallas

by Alex Edwards | Mar 22, 2021

Arizona-based Tallwave provides customer experience (CX) solutions to strengthen ties with customers. It's a movement the design company sees accelerating post-pandemic.

CX, a relatively new term, is a broader form of UX that extends beyond the product. DFW was named top spot for UX professionals in a recent 2021 Jobs on the Rise report.

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DFW Is a Top Spot for UX Professionals, Per LinkedIn’s 2021 Jobs on the Rise Report

by Alex Edwards | Feb 18, 2021

Jobs on the Rise in 2021 analyzes the shifts COVID-19 has caused on employment and hiring trends. In the digital transformation category, LinkedIn named Dallas-Fort Worth as a top region for user experience professionals, a job that grew five times over from 2019 to 2020.

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AT&T Creates a Time-Saving Tool for the Techs Who (Literally) Build the Internet

by Dave Moore | Sep 15, 2020

It took some two-and-a-half years and 2,000 interviews for a team of UX designers to create Atlas, a "digital toolbelt" that saves time, reduces stress, makes customers happier—and increases "pride of craft" for the giant's technicians.

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A USAA design workshop. [Photo: USAA]

Design With a Big ‘D’: Design Thinkers Leading the Way

by Dave Moore | Sep 24, 2018

Whether it’s slaying piles of paper receipts at tax time or making shopping an adventure, these Dallas area design thinkers are making their marks in their respective industries. The common thread? Dogged persistence. We talk with four who caught the “experiential wave” early.

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James Helm, VP of Design at Intuit [Photo: Intuit]

At the Helm: Intuit VP of Design on Being ‘Design-Led, Through and Through’

by Dave Moore | Sep 24, 2018

Intuit has embraced design thinking, says Intuit VP of Design James Helm. He talks with Dave Moore about the thinking that precedes formal design and how the company retains designers who may get multiple recruiting calls each week.

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Don Relyea, head of design at BBVA [Photo: BBVA]

Money Talks: Don Relyea Takes User Experience to the Bank

by Dave Moore | Sep 24, 2018

Don Relyea — who Incorporated a 19-person core design team to BBVA Compass within a couple weeks — says that the addition of designers to global banking firm BBVA is introducing constructive problem-solving to operations across 35 countries.

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My second year (in teaching high school English), things began looking up. I cracked the code and figured out how to motivate students. I had lessons I could improve upon. And I started getting curious — what could the sciences teach me about how we learn? Most of what I read at that time could be classified as pop psychology — secondhand accounts of “brain science” studies. ...One particular study involved our sense of smell and memory. I had been reading Robert Jutte’s 2004 book “A History of Senses,” and I stumbled upon this interesting remark: “Our sense of smell is most directly linked to memory.” Hmm — smell and memory are linked. I began to think how this could be applied to some of our creative writing assignments... Excerpt from “Seductive Interaction Design,” by Stephen Anderson [Sources: Capital One, Stephen Anderson]

Custom Build: An Acquisition and Ties to Higher Ed Led UX Thoughtleader to Capital One’s Garage

by Dave Moore | Sep 24, 2018

Q+A | Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” He talks about finding talent and how design thinking is applied to daily life.

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Accenture’s design and innovation consultancy – Fjord – acquired Austin-based Chaotic Moon in 2015 to help inject gamification and immersive experiences into client business models. [Photo: Accenture]