MORE►
USAA
USAA has received a newly granted patent for systems and methods that insure NFTs and other digital assets. Invented by Neetu Jain of Coppell, the approach outlines how a lost NFT could be recovered by locating a digital twin and minting a replacement, or—if recovery isn’t possible—by determining compensation for the owner. [Composite illustration: Sources, USPTO Patent #12511694; DI Studio; Vadim Sazhniev/istockphoto; Deagreez/istockphoto]
Patented: USAA’s System for Replacing Lost NFTs Using Digital Twins and More North Texas Inventive Activity
by Dallas Innovates | Staff Report | Jan 28, 2026
Dallas-Fort Worth ranked No. 8 for patent activity out of 250 metros for the week of Dec. 30 with a total of 154 patents granted.
by Lance Murray |
Nov 30, 2023
HundredX said the top five brands for overall best customer service outperformed competitors in all categories measured including people, speed, services provided, and problem resolution. This is the fourth Forbes list powered by HundredX to date.
MORE►
by Lance Murray |
Jul 11, 2023
The fast-growing company took the U.S. lead on Forbes’ World's Best Life Insurance Companies list. We caught up with Melbourne O’Banion, Bestow's Co-Founder and CEO, (left) for insight into what has driven the startup's rise to the top.
MORE►
by Dave Moore |
Oct 7, 2021
Students and experienced engineers alike hacked solutions to real-world challenges with algorithms, coding scripts, and data in three days of problem-solving. Some of the world’s biggest names in business—Amazon, McKesson, and USAA (to name a few)—were taking note.
Hackathons have became the new career fair for tech talent.
Hackathons have became the new career fair for tech talent.
MORE►
Sean Burgess, chief claims officer, SVP at USAA
USAA’s SafePilot App ‘Learns’ to Record Crash Data
by Dave Moore | Nov 12, 2020
USAA is making cell phones into accident detectives through SafePilot’s telematics-enabled auto claims. Integral in developing the claims is USAA's design and information technology team in Plano.
MORE►
by Alex Edwards |
Nov 10, 2020
Dallas made the biggest jump on the Computing Technology Industry Association's Tech Town Index this year, moving from No. 7 to No. 2. A big factor is the number of IT jobs available here. But this year is a Texas Two-Step: Austin ranked No. 1.
MORE►
![A USAA design workshop. [Photo: USAA]](https://s24806.pcdn.co/wp-content/uploads/2018/09/USAA_design_workshop_from_Tatianna_Twitter-360x203.jpg)
by Dave Moore |
Sep 24, 2018
Whether it’s slaying piles of paper receipts at tax time or making shopping an adventure, these Dallas area design thinkers are making their marks in their respective industries. The common thread? Dogged persistence. We talk with four who caught the “experiential wave” early.
MORE►
![James Helm, VP of Design at Intuit [Photo: Intuit]](https://s24806.pcdn.co/wp-content/uploads/2018/09/JHELMS_headshot-360x203.jpg)
by Dave Moore |
Sep 24, 2018
Intuit has embraced design thinking, says Intuit VP of Design James Helm. He talks with Dave Moore about the thinking that precedes formal design and how the company retains designers who may get multiple recruiting calls each week.
MORE►
![My second year (in teaching high school English), things began looking up. I cracked the code and figured out how to motivate students. I had lessons I could improve upon. And I started getting curious — what could the sciences teach me about how we learn? Most of what I read at that time could be classified as pop psychology — secondhand accounts of “brain science” studies. ...One particular study involved our sense of smell and memory. I had been reading Robert Jutte’s 2004 book “A History of Senses,” and I stumbled upon this interesting remark: “Our sense of smell is most directly linked to memory.” Hmm — smell and memory are linked. I began to think how this could be applied to some of our creative writing assignments... Excerpt from “Seductive Interaction Design,” by Stephen Anderson [Sources: Capital One, Stephen Anderson]](https://s24806.pcdn.co/wp-content/uploads/2018/09/Stephen-Anderson_CapitalOne_Garage-940x436.jpg)
Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” [Photo sources: Capital One, Stephen Anderson]
Custom Build: An Acquisition and Ties to Higher Ed Led UX Thoughtleader to Capital One’s Garage
by Dave Moore | Sep 24, 2018
Q+A | Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” He talks about finding talent and how design thinking is applied to daily life.
MORE►
![Tatiana Miller, executive director of design at USAA [Photo, logo: USAA]](https://s24806.pcdn.co/wp-content/uploads/2018/09/USAA_Tatiana_970_USAAviaDRC-360x203.jpg)
by Dave Moore |
Sep 24, 2018
Q+A | Tatiana Miller, executive director of design at USAA, tells Dave Moore how the company invests in design, what she's most proud of, and how she manages some 60 creative professionals.
MORE►
by Taylor Lowder |
Apr 10, 2018
The global company powers the loyalty programs of top brands such as Delta, Discover, and BB&T.
MORE►
by Dave Moore |
Apr 10, 2018
From a virtual reality lab simulating life on board warships to a fabrication lab building the hardware behind tech breakthroughs, USAA's Plano campus gives employees a taste of military life while working on new ways to offer its services.
MORE►
