Mobile Workforce: Mitel’s New Virtual Tool Provides Real-Time Collaboration for Remote Teams

The virtual workspace—which comes at a time when businesses are implementing remote work policies—aims to help people collaborate as if they are in the same room. And make it easy.

Mitel, an international business communications company with a Plano location, has launched its MiTeam Meetings, a virtual workspace product. 

The company’s digital solution for collaboration aims to make remote meetings—whether across town or on the other side of the world—feel like they’re happening right across the table. It means to be a one-source tool to unify other chat, voice, and video channels, the company notes on its site.

Mitel’s announcement is timely given global concerns around the coronavirus, which has caused an increased emphasis on remote working and reduced business travel.

The platform is designed to help people collaborate as if they are in the same room, no matter where in the world they are. It’s a virtual workspace where people “can meet, share ideas face to face, capture notes, store files, and return when they next meet as a group,” the company said.

In short, it erases boundaries, according to Mitel’s Chief Product Officer Tarun Loomba.

Cloud powered

The tech behind MiTeam Meetings, powered by Amazon Web Services cloud infrastructure, uses Mitel’s CloudLink architecture to create a live feed from anywhere across the globe, with any device. The tool allows for remote face-to-face meetings, shared meeting notes and documents, and ongoing collaboration between coworkers even though they may be separated by oceans.

“The very nature of when, where and how we work is changing,” Loomba said. “Dispersed teams, time zones, and remote and deskless workers require new ways of communicating and collaborating.”

Because the new tool is built on Mitel’s existing infrastructure—including the new meetings capability—as part of the company’s MiCollab application suite, it integrates into the private cloud and premises-based platforms. According to Mitel, the new collaboration functionality will eventually expand to other pieces of its communications and collaboration portfolio.

Making remote collaboration easier

“I want to be able to provide my employees with the best tools and technology to collaborate seamlessly, using voice, video or chat, and from a single vendor. MiTeam Meetings makes that possible and, ultimately, effective collaboration is what leads to a championship on the field,” Ray Chan, VP of Information Technology at the San Diego Padres, said in a statement.

In announcing its new collaboration tool, Mitel cited a survey of 2,500 North American, Western European, and Australian business professionals that found 74 percent of respondents said better communications and collaboration tools would help improve their personal productivity. Plus, more than half ranked face-to-face meetings as the most effective way to communicate.

Almost 40 percent predicted that video meetings will become more frequent over the next three to five years.

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