Dallas Innovates 2021 Thought Leaders: TaskUs

TaskUs’ innovations are a balance of tech implementation and smart human resource management. "We do not favor technology over humans—or vice versa—we let the right solutions dictate the right balance," says TaskUs' Jarrod Johnson.

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Jarrod Johnson, Chief Customer Officer
TASKUS.COM

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TaskUs is a fast-growing tech-enabled business services company, delivering customer support, AI operations, and content security services that power the world’s most innovative and disruptive brands. 

High-growth companies and mature innovators rely on TaskUs to support their ongoing quest for success as they strive to create a consistent customer experience, ensure safety, and deliver swift digital transformation as they scale. TaskUs is uniquely qualified to deliver cutting edge solutions to fulfill consumer demand with responsiveness and agility in an ever-changing world. 

Listed as one of Glassdoor’s “100 Best Places to Work,” USA Today’s “Best Company Cultures” and consistently recognized by Comparably, TaskUs puts people at the heart of everything they do. This makes TaskUs an ideal partner for innovative companies who aspire to pave the way and make a meaningful impact on the way we live. 

TaskUs has also been consistently recognized as one of the Inc. “5000 Fastest-Growing Private Companies in America”. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. 

TaskUs currently has over 23,000 employees and offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and is expanding in Latin America. 

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Jarrod Johnson

Tell us about TaskUs. 

We are a collective of highly capable humans, who understand how to deploy technology and data to support the world’s most innovative and disruptive brands enabling them to thrive in an ever-changing world. 

From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people. 

Describe what your industry looks like and where does TaskUs come into the picture? 

Connectivity and globalization have allowed us to make large strides in short periods, providing better and faster services all around the world, and increasing the average income around the globe. However, with increased connectivity comes increased consumer demand and competition, and more exposure to fraud, theft, and misbehavior. 

Innovative companies lead the way in fulfilling that demand but need help supporting their own scale and ultimately protecting what they build. They rely on Us to treat their business like our own and work with them to provide consistency and scale in an ever-evolving and demanding world. 

How does TaskUs differentiate itself from others in the region? 

We understand that achieving growth for our partners requires a culture of constant motion; actively seeking the best inquisitive minds, incessantly experimenting with new technologies, and ready to handle any challenge at a moment’s notice. 

We stand at the top of our industry in protecting our global team—and our partners—by providing the best people, tech, experience, and conditions to thrive in and grow. Our culture is a direct reflection of our people as a collective spirit. 

How would you define your company’s innovations? 

TaskUs’ innovations are a balance of technology implementation and smart human resource management. We do not favor technology over humans—or vice versa—we let the right solutions dictate the right balance. Businesses today recognize the value of an A-player and work hard to retain great talent. High-value talent cannot be bogged down by cumbersome, mundane, and simple tasks. They need a fresh working environment where they can move swiftly, are empowered to think differently, and where their efforts and contributions make an impact. 

This is where TaskUs deploys Data Science, AI, and Automation to unleash the power of human capital to solve complex problems for our clients. We turn innovation into impact by knowing our customers, understanding their pain points, and providing the tools and team to fuel hyper-growth. 

Refreshing, smart, creative, and true—that’s TaskUs. 

A version of this Thought Leaders article was first published in Dallas Innovates 2021: The Resilience Issue.


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