AT&T, ServiceNow Announce Global Telecom Network Inventory Platform

AT&T provided strategic design and technical guidance for the development of ServiceNow Telecom Network Inventory, which aims to give telecom companies a consolidated view of their networks and a consistent workflow to connect and take action on data.

Dallas-based telecom giant AT&T and ServiceNow have announced a global telecom product that aims to help communications service providers manage 5G and fiber network inventory.

AT&T provided strategic design and technical guidance for the development of ServiceNow Telecom Network Inventory, which is built on the Santa Clara, California-based ServiceNow platform.

Addressing an ‘industrywide challenge’

Jon Summers

“Working with ServiceNow to develop Telecom Network Inventory was a great collaboration to create a tool that could help us address an industrywide challenge,” Jon Summers, SVP of IT and CIO at AT&T, said in a statement. “As we approach our internal deployment, we also look forward to seeing how other operators around the globe might take advantage of it.”

AT&T said that the current approach to managing network inventory is complex and challenging and that communications service providers need a consolidated view of their networks and a consistent workflow to connect and take action on data.

Connects systems to achieve several objectives

Telecom Network Inventory helps to address these needs, AT&T said, by providing a single platform that connects systems to maximize network investments, manage orders, improve customer service experiences, and enable business agility.

AT&T said it intends to deploy the platform soon.

The company added that it will provide ongoing strategic guidance as ServiceNow enhances Telecom Network Inventory, helping to ensure it provides modern, industry-leading solutions for the complex network needs of the telecom industry.

“ServiceNow is committed to delivering products that are purpose-built for the telecom industry,” said Rohit Batra, VP and head of telecommunications, media, and technology products at ServiceNow. “Together, ServiceNow and AT&T will work to redefine network inventory, and we’ll continue to innovate to address the challenges communications service providers face now and in the future. This is only the beginning.”

AT&T: A single platform is ‘critical’

As its networks grow, AT&T said consolidating hardware and software equipment and services onto a single platform is critical and that it plans to use Telecom Network Inventory with a goal of gaining better insight into its network operations and issue resolution.

“ServiceNow brings its process-centric approach to network inventory that has often been missing or fragmented before,” Francis Haysom, principal analyst, Appledore Research, said in a statement. “With Telecom Network Inventory, operators have an opportunity to better support end-to-end network automation and increasingly dynamic and valuable network services.”

ServiceNow’s cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make workflow, the company said.

Get on the list.
Dallas Innovates, every day.

Sign up to keep your eye on what’s new and next in Dallas-Fort Worth, every day.

One quick signup, and you’re done.  

R E A D   N E X T

  • Reveles' new DCT management platform broadens access to clinical trials by enabling patients to participate—without leaving their homes. The technology includes enabling eConsent from existing and potential patients; online video and audio between patients and healthcare providers; direct data collection including real-time data, compliance, and status view featuring eSource, eDiaries, devices, wearables, questionnaires, and surveys; and telemedicine tools.

  • LTK has influencer retail operations on five continents and recently expanded its presence into new markets. The company continues to aggressively expand its operations to accelerate the growth of its three-sided marketplace focused on creators, brands, and shoppers.

  • The DEC Network, in partnership with Charles Schwab, is putting out a call for founders of color to apply for its BIG IDEA DALLAS cohort by May 16. It calls the seven-week program a "pre-step" in a founder's journey.

  • Founded in 2019 by Mark Bunting, Grata is a first-of-its-kind online platform for consumers to convey recognition directly to a brand's frontline employees in real-time. The company said that investors who have joined to support the success of Grata include Capital Factory, Clutch, Hall Group, and Perot Jain. The startup has assembled a team of entrepreneurial veterans and industry experts including Patrick Brandt, Wesley Bryan, Allison Swope, and John Rabara.

  • Tarsha Hearns, the former director of LiftFund DFW, has been hired by The DEC Network as its senior director of the Southern Dallas ecosystem. “I really see this role being a face of the small business community in the southern sector, being someone who is going to be a voice, an advocate, and ensure that entrepreneurs get access to the resources that they need,” Hearns told Dallas Innovates.