Westlake’s Goosehead Insurance Announces Change at the Top

Mark Miller will succeed Chairman and CEO Mark Jones as CEO on July 1, when Jones transitions to executive chairman.

Westlake-based Goosehead Insurance Inc. announced that President and COO Mark Miller will succeed Chairman and CEO Mark Jones as CEO on July 1, when Jones transitions to executive chairman.

Goosehead, a rapidly growing, independent personal lines insurance agency, said Jones will continue to serve as a member of the board.

“Mark and Robyn Jones founded Goosehead in 2003, with a vision to fundamentally transform the personal lines insurance space through a client choice model that offered unparalleled levels of service,” Peter Lane, the company’s lead independent director, said in a statement.

“In the 20 years since then, the company has delivered sustained annual premium growth in excess of 30%, fueled by an industry leading net promoter score of approximately 90, and client retention in excess of 85%,” Lane added. “The company’s total written premiums are now in excess of $3 billion.”

Lane said that growth has skyrocketed since the company’s April 2018 IPO, with Goosehead delivering “extraordinary value to shareholders with a total return of approximately 800% against a backdrop of cumulative S&P 500 returns of just over 100%.”

He credited Jones with his strong “people first” leadership paving the way and thanked him on behalf of the board for “his immense contributions to Goosehead.”

Lane added, “I look forward to working with him in his ongoing active role as executive chairman and largest Goosehead shareholder. I’d also like to thank Mark Miller for his great contributions since joining management in 2022—he’s proven to be an inspirational and effective leader at Goosehead; I look forward to working with him as our new chief executive officer.”

‘Positioned to expand’

Jones said he’s proud of the company that Goosehead has become.

“As we have grown, we’ve invested in our management team with an eye to the future, building the right leadership for a company many multiples its current size. The most important recent addition has been Mark Miller who joined us nearly two years ago as president and chief operating officer and has served as a member of the board of directors since our IPO,” Jones said.

“I’ve known Mark for 25 years,” he added, “and I’ve observed first-hand his tremendous leadership ability as he has helped execute our strategic plan and delivered exceptional business results. I have great confidence in his experience, intelligence, and integrity to deliver for all our stakeholders moving forward.”

Miller said Jones created a strong business.

“The vision Mark and Robyn had in founding this company over two decades ago was remarkable,”  Miller said in a statement. “Thanks to Mark’s exceptional leadership, a unique business model was created, and a strong culture was established that is unparalleled in the industry. Today, our company is stronger than ever, and we are uniquely positioned to expand our sizable competitive mote and grow rapidly and profitability for many years to come. I’m looking forward to taking the company toward our ultimate goal of becoming the largest distributor of personal lines insurance in the U.S.”

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