Toyota Motor North America Makes Four Executive Moves on its Automotive Operations Team

Bill Fay, the senior vice president of automotive operations, will be retiring while three other employees are receiving promotions.

Plano-headquartered Toyota Motor North America (TMNA) has announced multiple rounds of executive moves this summer with its latest announcement focused on the automotive operations division.

Bill Fay has announced his retirement after spending over 38 years with Toyota, which is effective September 1, 2020. Fay has held several key sales positions at four regional TMNA offices and senior-level roles at the company’s Plano headquarters, according to a statement.

He’s currently the senior vice president of automotive operations, TMNA, and has previously been group vice president and general manager of the Toyota division, with prior responsibilities including sales administration, retail market development, customer satisfaction, call center operations, and marketing for Toyota. He is currently responsible for all sales and marketing functions for Toyota and Lexus.

Fay was an integral part of the automotive operations team and helped make both Toyota and Lexus world-class brands, according to Bob Carter, executive vice president of sales, TMNA.

Jack Hollis, who is the current group vice president and general manager, Toyota Division, will be taking over Fay’s position. He will be in charge of leading all sales, market representation, marketing, and customer relations activities for Toyota and Lexus, as well as for Puerto Rico and Mexico. He will report to Carter.

“We thank Bill for his leadership and countless contributions to our organization. Jack’s strong track record, deep understanding of our dealer network and passion for customers will be a great asset to both brands,” Carter said in a statement.

Replacing Hollis in his previous position is David Christ, the current group vice president and general manager, Lexus Division. Christ will be reporting to Hollis and is expected to lead all sales, marketing, and market representation, along with all guest experience and retention activities for Toyota regional sales offices and distributors. 

Andrew Gilleland has also been promoted from vice president of sales operations, Toyota Division, to group vice president and general manager, Lexus Division. He will be in charge of all aspects of U.S. Lexus automotive operations, including sales, marketing, customer service, and dealer operations and will also report to Hollis. 

All appointments are effective August 31, 2020.

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