Addison-based virtual hospitalist telehealth provider TeleHealth Solution has rebranded as Fident Health amid its U.S. expansion.

Fident, a provider of virtual hospitalist telehealth services, offers a scalable solution to rural and suburban hospitals and acute care centers that delivers timely, accessible, and state-of-the-art care to their communities, the company said.

“Many hospitals outside of major metropolitan hubs are under threat of closure, due to a variety of factors,” Fident CEO Denise Brown, M.D., said in a statement. “These facilities play a vital role in caring for the growing number of Americans who are choosing to live in rural communities. We offer these hospitals a virtual solution to support their operations, keeping them viable and their communities safe and vibrant.”

21% of Americans live in small towns and communities where hospitals are strained

The company said that rural hospitals provide vital medical services for the 21% of Americans who choose to live in small towns and communities.

Nearly 30% of rural hospitals are at risk of closing because of the financial pressures of high fixed costs and low or even negative margins, Fident said. That puts serious limitations on their capability to properly engage with patients and maintain adequate standby capacity without putting additional strain on clinicians.

Helping rural hospitals cut costs while improving care

Fident said its unique subscription-based model for virtual hospitalist services helps rural hospitals overcome those challenges.

Subscriptions are customizable and scalable to match the needs and capabilities of each facility, the company said. Fident’s telehealth software integrates a highly experienced hospitalist team with the hospital’s own staff, making services available 24/7 on nights, weekends, and holidays.

The company said its team steps in when the hospital’s services are capped, handling admissions, cross cover, and even optimizing swing bed utilization to free up clinicians’ time.

The approach provides seamless integration into local workflows and ensures continuity of care, lowers fixed costs for on-site care, reduces staff burnout, enhances patient and staff satisfaction, and optimizes operations and bed utilization.

Reducing rates by more than 50%

Fident said that support reduces cost-per-hour-per-clinician rates by more than 50%. With hospitals retaining all of the billing rights for services, facilities see savings averaging $750,000 to $1 million annually.

“It’s important to understand that Fident Health does not replace in-person hospitalists; instead, we are virtual practice partners who augment local practices, expanding their bench of clinicians,” Brown, one of the founding members of the hospitalist profession, said. “As a result, hospitalists enjoy work-life balance and our hospital partners achieve predictable cost-effective coverage solutions. We’re dedicated to bringing the digital age to rural hospitals across America.”

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