USAA

Patented: Toyota’s Motion Sickness Mitigation and More North Texas Inventive Activity

Dallas-Fort Worth ranked No. 10 for patent activity out of 250 metros for the week of March 31 with a total of 110 patents granted.
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Patented: USAA’s System for Replacing Lost NFTs Using Digital Twins and More North Texas Inventive Activity
Dallas-Fort Worth ranked No. 8 for patent activity out of 250 metros for the week of Dec. 30 with a total of 154 patents granted.
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Dallas-Based HundredX Partners with Forbes to Create 2024 ‘Best Brands for Customer Service’ Rankings
by | Nov 30, 2023
HundredX said the top five brands for overall best customer service outperformed competitors in all categories measured including people, speed, services provided, and problem resolution. This is the fourth Forbes list powered by HundredX to date.
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List: Ranked No. 1 in the U.S., Dallas-Based Bestow is Reshaping Life Insurance
by | Jul 11, 2023
The fast-growing company took the U.S. lead on Forbes’ World's Best Life Insurance Companies list. We caught up with Melbourne O’Banion, Bestow's Co-Founder and CEO, (left) for insight into what has driven the startup's rise to the top.
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North Texas Companies Offer Five Keys to Keeping Employees Engaged While Working From Home

Studies show that companies with high employee engagement are 21 percent more profitable. Here's how Axxess, USAA, Hilti North America, and other companies in the region are improving employee engagement virtually.
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USAA’s SafePilot App ‘Learns’ to Record Crash Data
by | Nov 12, 2020
USAA is making cell phones into accident detectives through SafePilot’s telematics-enabled auto claims. Integral in developing the claims is USAA's design and information technology team in Plano.
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Dallas Rises to the No. 2 City for Tech Professionals, a New CompTIA Report Shows
by | Nov 10, 2020
Dallas made the biggest jump on the Computing Technology Industry Association's Tech Town Index this year, moving from No. 7 to No. 2. A big factor is the number of IT jobs available here. But this year is a Texas Two-Step: Austin ranked No. 1.
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A USAA design workshop. [Photo: USAA]
Design With a Big ‘D’: Design Thinkers Leading the Way
by | Sep 24, 2018
Whether it’s slaying piles of paper receipts at tax time or making shopping an adventure, these Dallas area design thinkers are making their marks in their respective industries. The common thread? Dogged persistence. We talk with four who caught the “experiential wave” early.
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Don Relyea, head of design at BBVA  [Photo: BBVA]

Money Talks: Don Relyea Takes User Experience to the Bank

by | Sep 24, 2018
Don Relyea — who Incorporated a 19-person core design team to BBVA Compass within a couple weeks — says that the addition of designers to global banking firm BBVA is introducing constructive problem-solving to operations across 35 countries.
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My second year (in teaching high school English), things began looking up. I cracked the code and figured out how to motivate students. I had lessons I could improve upon. And I started getting curious — what could the sciences teach me about how we learn? Most of what I read at that time could be classified as pop psychology — secondhand accounts of “brain science” studies. ...One particular study involved our sense of smell and memory. I had been reading Robert Jutte’s 2004 book “A History of Senses,” and I stumbled upon this interesting remark: “Our sense of smell is most directly linked to memory.” Hmm — smell and memory are linked. I began to think how this could be applied to some of our creative writing assignments... Excerpt from “Seductive Interaction Design,” by Stephen Anderson [Sources: Capital One, Stephen Anderson]
Custom Build: An Acquisition and Ties to Higher Ed Led UX Thoughtleader to Capital One’s Garage
by | Sep 24, 2018
Q+A | Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” He talks about finding talent and how design thinking is applied to daily life.
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Tatiana Miller, executive director of design at USAA [Photo, logo: USAA]
Users First: An Interview With USAA’s Tatiana Miller
by | Sep 24, 2018
Q+A | Tatiana Miller, executive director of design at USAA, tells Dave Moore how the company invests in design, what she's most proud of, and how she manages some 60 creative professionals.
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Connexions Loyalty
Connexions Loyalty Expanding its Presence in Plano
by | Apr 10, 2018
The global company powers the loyalty programs of top brands such as Delta, Discover, and BB&T.
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