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USAA
Five Irving inventors worked on a recent patent for Citibank that uses large language models to draft suspicious activity reports. [Image: Adobe Stock]
Patented: Citi’s AI-Generated Suspicious Activity Reports and 105 More Inventions Across North Texas
by Dave Head | Oct 14, 2026
Dallas-Fort Worth ranked No. 9 nationally with 106 patents the week of Sept. 22. One went to Citibank for a system, developed largely by an Irving team, that uses large language models to draft the reports banks must file when they suspect financial crime.
by Dallas Innovates | Staff Report |
Apr 29, 2026
Dallas-Fort Worth ranked No. 10 for patent activity out of 250 metros for the week of March 31 with a total of 110 patents granted.
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by Dallas Innovates | Staff Report |
Jan 28, 2026
Dallas-Fort Worth ranked No. 8 for patent activity out of 250 metros for the week of Dec. 30 with a total of 154 patents granted.
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by Lance Murray |
Nov 30, 2023
HundredX said the top five brands for overall best customer service outperformed competitors in all categories measured including people, speed, services provided, and problem resolution. This is the fourth Forbes list powered by HundredX to date.
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HackDFW Drew More Than 600 Hackers—and Big Name Employers Hunting Hires
by Dave Moore | Oct 7, 2021
Students and experienced engineers alike hacked solutions to real-world challenges with algorithms, coding scripts, and data in three days of problem-solving. Some of the world’s biggest names in business—Amazon, McKesson, and USAA (to name a few)—were taking note.
Hackathons have became the new career fair for tech talent.
Hackathons have became the new career fair for tech talent.
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by Patricia Blasquez, Director, Regional Marketing |
Nov 23, 2020
Studies show that companies with high employee engagement are 21 percent more profitable. Here's how Axxess, USAA, Hilti North America, and other companies in the region are improving employee engagement virtually.
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by Dave Moore |
Nov 12, 2020
USAA is making cell phones into accident detectives through SafePilot’s telematics-enabled auto claims. Integral in developing the claims is USAA's design and information technology team in Plano.
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by Alex Edwards |
Nov 10, 2020
Dallas made the biggest jump on the Computing Technology Industry Association's Tech Town Index this year, moving from No. 7 to No. 2. A big factor is the number of IT jobs available here. But this year is a Texas Two-Step: Austin ranked No. 1.
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![James Helm, VP of Design at Intuit [Photo: Intuit]](https://s24806.pcdn.co/wp-content/uploads/2018/09/JHELMS_headshot-940x436.jpg)
James Helm, VP of Design at Intuit [Photo: Intuit]
At the Helm: Intuit VP of Design on Being ‘Design-Led, Through and Through’
by Dave Moore | Sep 24, 2018
Intuit has embraced design thinking, says Intuit VP of Design James Helm. He talks with Dave Moore about the thinking that precedes formal design and how the company retains designers who may get multiple recruiting calls each week.
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![Don Relyea, head of design at BBVA [Photo: BBVA]](https://s24806.pcdn.co/wp-content/uploads/2018/09/don_profile_color-1-360x203.png)
by Dave Moore |
Sep 24, 2018
Don Relyea — who Incorporated a 19-person core design team to BBVA Compass within a couple weeks — says that the addition of designers to global banking firm BBVA is introducing constructive problem-solving to operations across 35 countries.
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![My second year (in teaching high school English), things began looking up. I cracked the code and figured out how to motivate students. I had lessons I could improve upon. And I started getting curious — what could the sciences teach me about how we learn? Most of what I read at that time could be classified as pop psychology — secondhand accounts of “brain science” studies. ...One particular study involved our sense of smell and memory. I had been reading Robert Jutte’s 2004 book “A History of Senses,” and I stumbled upon this interesting remark: “Our sense of smell is most directly linked to memory.” Hmm — smell and memory are linked. I began to think how this could be applied to some of our creative writing assignments... Excerpt from “Seductive Interaction Design,” by Stephen Anderson [Sources: Capital One, Stephen Anderson]](https://s24806.pcdn.co/wp-content/uploads/2018/09/Stephen-Anderson_CapitalOne_Garage-360x203.jpg)
by Dave Moore |
Sep 24, 2018
Q+A | Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” He talks about finding talent and how design thinking is applied to daily life.
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![Tatiana Miller, executive director of design at USAA [Photo, logo: USAA]](https://s24806.pcdn.co/wp-content/uploads/2018/09/USAA_Tatiana_970_USAAviaDRC-360x203.jpg)
by Dave Moore |
Sep 24, 2018
Q+A | Tatiana Miller, executive director of design at USAA, tells Dave Moore how the company invests in design, what she's most proud of, and how she manages some 60 creative professionals.
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Division chief information officer and executive lead of USAA’s Plano facility Dalia Soliman-Powers stands next to a prototype mirror at the company’s innovation lab. The mirror can project pertinent information to members as they ready for their days. [Photos: Dave Moore]
Booting Up an Immersive Experience at Plano USAA
by Dave Moore | Apr 10, 2018
From a virtual reality lab simulating life on board warships to a fabrication lab building the hardware behind tech breakthroughs, USAA's Plano campus gives employees a taste of military life while working on new ways to offer its services.
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