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robert isom
Heather Garboden, SVP and chief customer officer at American Airlines [Photo: American Airlines]
American Airlines Creates New CX Organization, Names SVP and Chief Customer Officer To Oversee It
by Lance Murray | Feb 13, 2025
American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be good for the health of the airline, as she oversees its newly created Customer Experience organization.
by Lance Murray |
Jul 11, 2024
Fort Worth-based airline industry giant American Airlines has agreed to buy 100 hydrogen-electric engines intended to power regional jet aircraft from clean aviation innovator ZeroAvia. The engines produce zero inflight emissions except for water vapor, the airline said....
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by Lance Murray |
Aug 29, 2023
The organization said the board signifies a "robust and resolute commitment to attracting and recruiting businesses to Fort Worth," one of the fastest-growing cities in the nation.
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by Lance Murray |
May 5, 2023
The airline said that Derek Kerr stepped down as CFO at the end of 2022 after 20 years in the role as part of a long-planned succession process. Devon May was named to succeed Kerr as CFO and assumed the role Jan. 1.
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[Photo: American Airlines]
American Airlines Is the Only Passenger Airline Named to Dow Jones Sustainability Index for 2nd Straight Year
by Dallas Innovates | Staff Report | Dec 12, 2022
Just months after investing in a hydrogen fuel distribution startup and striking a $2.75 billion deal to buy sustainable aviation fuel made from refined corn, Fort-Worth based American Airlines has made an important list.
For the second year in a row, American is the only passenger airline to land on the Dow Jones Sustainability North America Index.
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by David Seeley |
Oct 13, 2022
The alliance—aimed at frequent international travelers worldwide—has member airlines from around the world, including American plus seven others that fly out of DFW Airport: Alaska Airlines, British Airways, Finnair, Iberia, Japan Airlines, Qatar Airways, and Qantas. Other international airlines are in oneworld as well.
"With our new home in Fort Worth, we anticipate even closer collaboration with American and our member airlines as we work side by side to further grow and strengthen oneworld," says CEO Rob Gurney.
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by Dallas Innovates | Staff Report |
Sep 7, 2022
Fort Worth Mayor Mattie Parker is back with her Go Time podcast after a summer break—and her first fall episode is a chat with American Airlines CEO Robert Isom.
One of the things that came up: American's $350 million, 300-acre Fort Worth headquarters campus, which opened in 2019 after a project more than five years in the making.
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by Alex Edwards |
Dec 7, 2021
Parker is credited with helping to create one of the world's largest airlines.
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