Engaging in passionate debates “sounds pretty typical if you’re a tech company,” said DFW Airport Executive Vice President of Innovation Paul Puopolo. “But if you’re a large, regulated organization—healthy debate, that’s different." Having people around the table is one thing, he says. Getting them to challenge each other and not be offended, well, that’s another thing.
"To do innovation effectively, you’ve got to have healthy conflict," Puopolo said.