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Customer Experience
Comerica Bank has named Floyd Kessler to the new role of EVP, Chief Business Risk and Controls Officer. [Photo: Comerica Incorporated]
Comerica Inc. Names New EVP/Chief Business Risk & Controls Officer
by Lance Murray | May 3, 2024
Floyd Kessler will lead the business risk and controls office for commercial bank, marketing, customer experience, the Retail Bank, and wealth management, helping drive transformation of risk and control functions across all of Comerica's revenue divisions.
by Lance Murray |
Dec 7, 2023
As one of the world’s leading outsourcers, Acquire BPO is eying an ambitious growth trajectory, with headcount potentially reaching 100,000 globally by 2035.
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by Lance Murray |
Oct 5, 2023
Movate, a Plano-based digital technology and customer experience services provider, has acquired TSD Global, an Indiana-based international provider of outsourced sales and customer experience services.
Aiming to be a leader and a disruptor through cutting edge technologies like GenAI, Movate called the acquisition “an evolutionary milestone” for the company, widening its footprint and enhancing its digital customer experience service portfolio with strategic clients....
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by Lance Murray |
Aug 21, 2023
Horizn co-founder and CEO Janice Diner, who will become Inbenta's head of marketing, says the acquisition helps set the AI platform apart from the "industry's text-reliant majority." The Horizn deal comes after Inbenta's announcement of its $40 million funding in January led by Tritium Partners and the official announcement of its Calif. to Texas move in March.
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[Photo: CarMax]
CarMax Is Boosting Its North Texas Footprint With a New Tech Innovation Center, Auction Facility, and 300 Hires
by Alex Edwards | Aug 31, 2021
CarMax is tapping into the talent in the Dallas region to support its company-wide growth, digital innovation, and enhanced customer experience.
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by Alex Edwards |
Mar 22, 2021
Arizona-based Tallwave provides customer experience (CX) solutions to strengthen ties with customers. It's a movement the design company sees accelerating post-pandemic.
CX, a relatively new term, is a broader form of UX that extends beyond the product. DFW was named top spot for UX professionals in a recent 2021 Jobs on the Rise report.
CX, a relatively new term, is a broader form of UX that extends beyond the product. DFW was named top spot for UX professionals in a recent 2021 Jobs on the Rise report.
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by Chantal Canales |
Jul 13, 2020
The Southlake software and technology company announced six executive leadership changes meant to help create a stronger, cohesive customer experience.
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