MORE►
Customer Experience
Heather Garboden, SVP and chief customer officer at American Airlines [Photo: American Airlines]
American Airlines Creates New CX Organization, Names SVP and Chief Customer Officer To Oversee It
by Lance Murray | Feb 13, 2025
American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be good for the health of the airline, as she oversees its newly created Customer Experience organization.
by Lance Murray |
Feb 12, 2025
“We have been working to build a platform at the intersection of technology and marketing services in this growing and highly fragmented industry for several years,” Trinity Hunt Partner George Morgan says.
MORE►
by Lance Murray |
Aug 23, 2024
Laurie Pearson has been appointed vice president of customer experience and Yvonne Montes has been named vice president of manufacturing at Clarus, which says it's the world's largest innovator, designer, and fabricator of glass visual communication solutions.
MORE►
by Lance Murray |
May 3, 2024
Floyd Kessler will lead the business risk and controls office for commercial bank, marketing, customer experience, the Retail Bank, and wealth management, helping drive transformation of risk and control functions across all of Comerica's revenue divisions.
MORE►
Plano-Based Movate Acquires TSD Global, Increasing Philippines Imprint and Expanding into South Africa
by Lance Murray | Oct 5, 2023
Movate, a Plano-based digital technology and customer experience services provider, has acquired TSD Global, an Indiana-based international provider of outsourced sales and customer experience services.
Aiming to be a leader and a disruptor through cutting edge technologies like GenAI, Movate called the acquisition “an evolutionary milestone” for the company, widening its footprint and enhancing its digital customer experience service portfolio with strategic clients....
MORE►
by Lance Murray |
Aug 21, 2023
Horizn co-founder and CEO Janice Diner, who will become Inbenta's head of marketing, says the acquisition helps set the AI platform apart from the "industry's text-reliant majority." The Horizn deal comes after Inbenta's announcement of its $40 million funding in January led by Tritium Partners and the official announcement of its Calif. to Texas move in March.
MORE►
by Lance Murray |
Aug 9, 2023
With the addition of multiple generative AI platforms to its solution, Allen-based Inbenta said it intends to cut a company's content development timeline by more than half, "supercharging" their ability to quickly develop customer service responses, chatbot scripts, helpful content pieces, and more.
MORE►
by Alex Edwards |
Aug 31, 2021
CarMax is tapping into the talent in the Dallas region to support its company-wide growth, digital innovation, and enhanced customer experience.
MORE►
Sabre Announces Leadership Moves to Integrate Airline and Agency Businesses
by Chantal Canales | Jul 13, 2020
The Southlake software and technology company announced six executive leadership changes meant to help create a stronger, cohesive customer experience.
MORE►
![From left: Calvin Carter, Derek Wilson, and Bob Bennett, the founders of Dallas Opportunity Partners, a new Dallas-based investment platform. [Photo: Michael Samples]](https://s24806.pcdn.co/wp-content/uploads/2025/03/DallasOpportunityPartners-970_MNS5714-fullsize.jpg)
