Acquire BPO, an Australia-based global outsourcer, opened its U.S. headquarters in Irving, calling the move a key milestone in expanding globally. A leader in its industry, the company specializes in “intelligent” contact centers, back office, and automation solutions.
“The launch of our U.S. headquarters marks a new chapter in our story—one where we redefine the standards of service and efficiency in the BPO sector,” Acquire BPO Chief Executive Officer Scott Stavretis said in a statement. “The Irving site embodies our core values of transparency, collaboration, passion, and impact. With this launch, Acquire BPO is not just opening a new office; we are unlocking new opportunities to better serve our clients and contribute significantly to the industry’s evolution.”
The company said the new Irving location expects to make over 130 hires initially, with an eye to expansion in the future. Acquire said it signifies the company’s dedication to leveraging strategic sites, skilled talent, and advanced technology to drive growth.
Acquire has been at the forefront of addressing the growing demand for outsourcing solutions since its establishment in 2005 in Melbourne, Australia, where its global headquarters is located.
The company said the launch of the Irving headquarters solidifies its position as a major industry player in the U.S. market, allowing for enhanced collaboration with clients across industries. Acquire said the domestic foothold complements offshore and nearshore options, giving clients a flexible mix to optimize results.
Irving offers connectivity, seamless travel
The company said that the selection of Irving aligns with its strategy, emphasizing accessibility, innovation, and community engagement.
Acquire BPO said the Irving location provides excellent connectivity for both clients and employees, with direct access to major highways and the DFW International Airport.
Poised for an ambitious growth trajectory, Acquire is exploring acquisitions and projects, which could see its headcount reach 100,000 globally by 2035.
Heightened focus on AI and automation
Acquire BPO serves clients such as RingCentral, Domino’s, and Samsung and is set to unveil several initiatives to meet its goal, the company said. That includes a heightened focus on artificial intelligence and automation through its affiliate Acquire.AI, addressing the surging demand for innovative business solutions.
The Acquire.AI team specializes in analyzing business processes and formulating AI-driven strategies to deliver tangible value and drive substantial growth and efficiency for clients, the company said.
The Irving headquarters is led by both Tim Read, vice president of operations, and Joseph Dickerson, head of U.S. client services, who recently relocated to Irving for the role. The company has 14 U.S. employees and previously had a small U.S. office for sales staff and client services.
Photos of the new Acquire BPO Irving office provided by the company.
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