Big Design Conference

AT&T UX designers Shane O’Donnell, Andre Jolivette, and Kara Kenna [Photos: Big Design]

AT&T Creates a Time-Saving Tool for the Techs Who (Literally) Build the Internet

by Dave Moore | Sep 15, 2020

It took some two-and-a-half years and 2,000 interviews for a team of UX designers to create Atlas, a "digital toolbelt" that saves time, reduces stress, makes customers happier—and increases "pride of craft" for the giant's technicians.

MORE►

Workforce of the Future: How Companies Should Handle ‘Onboarding’ in the Gig Economy

by Lauren Hawkins | Sep 27, 2018

As companies within the gig economy such as Uber, Airbnb, and Lyft continue to expand, Brian Sullivan and Katherine Vatalaro believe that companies should focus on the onboarding process.

MORE►

Design With a Big ‘D’: Design Thinkers Leading the Way

by Dave Moore | Sep 24, 2018

Whether it’s slaying piles of paper receipts at tax time or making shopping an adventure, these Dallas area design thinkers are making their marks in their respective industries. The common thread? Dogged persistence. We talk with four who caught the “experiential wave” early.

MORE►

James Helm, VP of Design at Intuit [Photo: Intuit]

At the Helm: Intuit VP of Design on Being ‘Design-Led, Through and Through’

by Dave Moore | Sep 24, 2018

Intuit has embraced design thinking, says Intuit VP of Design James Helm. He talks with Dave Moore about the thinking that precedes formal design and how the company retains designers who may get multiple recruiting calls each week.

MORE►

My second year (in teaching high school English), things began looking up. I cracked the code and figured out how to motivate students. I had lessons I could improve upon. And I started getting curious — what could the sciences teach me about how we learn? Most of what I read at that time could be classified as pop psychology — secondhand accounts of “brain science” studies. ...One particular study involved our sense of smell and memory. I had been reading Robert Jutte’s 2004 book “A History of Senses,” and I stumbled upon this interesting remark: “Our sense of smell is most directly linked to memory.” Hmm — smell and memory are linked. I began to think how this could be applied to some of our creative writing assignments... Excerpt from “Seductive Interaction Design,” by Stephen Anderson [Sources: Capital One, Stephen Anderson]

Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” [Photo sources: Capital One, Stephen Anderson]

Custom Build: An Acquisition and Ties to Higher Ed Led UX Thoughtleader to Capital One’s Garage

by Dave Moore | Sep 24, 2018

Q+A | Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” He talks about finding talent and how design thinking is applied to daily life.

MORE►

Users First: An Interview With USAA’s Tatiana Miller

by Dave Moore | Sep 24, 2018

Q+A | Tatiana Miller, executive director of design at USAA, tells Dave Moore how the company invests in design, what she's most proud of, and how she manages some 60 creative professionals.

MORE►