Chargeback Gurus Names New Chief Executive, Chief Marketing Officer

Tim Tynan takes the top spot at Chargeback Gurus, while industry veteran Melissa Hendrick becomes the head of marketing.

Chargeback Gurus, a McKinney-based leader in chargeback prevention and revenue recovery services for e-commerce payments, has announced new leadership changes.

Tim Tynan, a board member with extensive experience in fintech and financial services, has been appointed as the company’s new chief executive officer. Melissa Hendrick, a strategic marketing expert with experience in B2B SaaS enterprise and mid-market, has been appointed as the new chief marketing officer.

Srii Srinivasan, the company’s former CEO and co-founder, has transitioned into her role as a board member, and the former president and co-founder, Suresh Dakshinamoorthy, has assumed the role of the company’s strategist.

These changes come as Chargeback Gurus continues expanding and introducing solutions to help merchants manage risk, mitigate chargebacks, and prevent fraud.

Tynan has served on the board since August 2021 and has extensive experience delivering financial and operational results across the payments, financial services, and technology industries.

“Tim is a true changemaker and innovator with decades of fintech and financial services experience,” Chris Lundquist, executive chairman of the board, said in a statement. “His leadership and payments expertise will be invaluable as we continue our global expansion and introduction of solutions that help merchants manage risk, mitigate chargebacks, and prevent fraud.”

Melissa Hendrick of Chargeback Gurus

Tynan’s previous experience includes CEO of Bank of America Merchant Services, and various leadership roles at Citigroup and IBM.

Hendrick comes to Chargeback Gurus with extensive B2B SaaS enterprise and mid-market strategic marketing expertise across a broad range of marketing capabilities and functions. She is the former EVP of marketing at Lockstep and has held senior marketing positions at TeamSupport, Yooz, and Thomson Reuters.

“Melissa’s passion for igniting growth and driving connections with both clients and strategic partners is unmistakable,” Tynan said in a statement. “With her proven demand generation experience and data-driven approach, Melissa will help Chargeback Gurus continue on its growth trajectory by reaching more merchants in need of chargeback prevention and revenue recovery services.”

Chargeback Gurus co-founder Srii Srinivasan was recently recognized as a 2023 Future 50 disrupter in Dallas Innovates magazine.

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