Irving-Based Care Continuity Raises $10M To Fuel Growth in Patient Navigation

The funding will enable Care Continuity to further its mission of helping health systems, payers, and ACOs employ an efficient patient and member-centered care journey, the company said.

Care Continuity, an Irving-based leader in data-driven patient navigation serving some of the country’s largest health systems, payers, and ACOs, announced Monday the close of $10 million in Series A-3 funding co-led by Empactful Capital & Viewside Capital Partners with participation from Flat Creek Capital and Loop 289 Limited Partners.

“As health systems grow in complexity, the need for compassionate, patient-centered services that help patients along their care journey has increased exponentially,” said CEO Brad Prugh said in a statement. “Health systems have invested heavily in building comprehensive healthcare networks and want to see their patients fully utilize these networks. That’s where Care Continuity thrives.”

Improving the platform

The company said the funding will enable it to help health systems, payers, and ACOs employ an efficient patient and member-centered care journey, as well as make strategic investments in growth, product development, and further enablement of AI to enhance Care Continuity’s already strong patient navigation platform.

“This funding will allow us to enhance our navigation platform in meaningful ways for both providers and patients. This includes employing AI to increase our ability to expand our reach and improve the efficiency in which we connect with more patients,” Prugh said.

In addition to assisting health systems in reducing patient leakage by providing patient-centered navigation, Care Continuity said its advanced analytics, purpose-built digital tools, and one-to-one concierge interactions also provide payers, ACOs, and other risk-bearing entities in healthcare with a quality medium to engage members and navigate them to network care.

“Care Continuity’s patient navigation solutions address many of the problems patients face in our fragmented healthcare system,” Sal DeTrane, managing director at Empactful Capital, said in a statement. “By efficiently and compassionately navigating patients along their care journey, Care Continuity helps health systems, payers and ACOs serve their patients and members while improving the integrity of their care networks.”

On the fast (growth) track

The company said the announcement comes after what it called impressive growth, including a 60% Revenue CAGR, a 155% increase in navigated patients, and expansion of their product offering. The company said it has continued to build out its management team, including key hires in sales and marketing, technology, data science, and advisory services.

In November, Care Continuity made the Dallas 100, SMU Cox’s rankings of the fastest-growing private companies in North Texas.

Care Continuity was founded in 2014 and aims to provide expert patient navigation solutions that bridge gaps in healthcare, providing seamless transitions between care settings, reducing network leakage, and promoting optimal health outcomes and patient satisfaction.

Via a combination of advanced software, AI, and a dedicated team of care concierges, the company helps guide patients through their care journey while maintaining the integrity of the health system network, resulting in greater patient satisfaction, better health outcomes, and increased margins for their clients.

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