India- and Dallas-Based SuperOps Raises $25M Series C, Enters IT Market

SuperOps—which opened its U.S. office in Dallas last May—said it intends to use the new funding to expand its AI research and development, scale its offerings for mid-market and enterprise MSPs, and further extend its global reach.

SuperOps—an AI-driven IT platform transforming operations for IT service providers and internal IT teams—has raised $25 million in Series C funding led by March Capital, with participation from existing investors Addition and Z47.

Headquartered in Chennai, India, with a U.S. office in Dallas, SuperOps said the new raise brings its total funding to $54.4 million. Over the past year, it says it has tripled its customers and expanded its footprint to 104 countries.

“We set up our U.S. office in Dallas in May 2024,” SuperOps Head of Brand Radhika Nair told Dallas Innovates. “Our CEO splits his time between India and U.S. at the moment. But we will be expanding our operations in the U.S., with our headquarters in Texas and our CEO moving to the U.S.”

SuperOps said it intends to use the new funding to expand its AI research and development, scale its offerings for mid-market and enterprise MSPs, and further extend its global reach.

SuperOps says its platform provides “full asset oversight across user IT services.” [Image: SuperOps]

‘AI innovation’ has been key to SuperOps’ success

SuperOps said it is taking its expertise in Managed Service Provider (MSP) technology into the broader IT market with the launch of its revolutionary Endpoint Management tool.

“IT teams worldwide are navigating complex challenges, including remote work and rising cybersecurity threats,” Co-Founder and CEO Arvind Parthiban said in a statement. “At SuperOps, we’re empowering these IT heroes with tools that transform their operations, reduce costs, and fuel growth. After revolutionizing the MSP space, we are thrilled to bring our AI expertise to internal IT teams with the launch of our Endpoint Management tool. The high demand and early successes validate that this is the future of IT operations.”

SuperOps said that over the last four years, it has become “a trusted partner for MSPs around the world,” helping thousands of them optimize operations through its unified AI-powered platform. The company said that internal IT teams—already comprising 20% of SuperOps’ customer base—stand to benefit from the same transformative technology.

The company said its focus on AI innovation has been key to its success. In 2024, the company unveiled Monica, a hyper-contextual AI guide that analyzes the MSP’s dataset to deliver personalized insights, automate routine workflows, and accelerate decision-making.

The company said that with Monica, MSPs and IT teams have seen “up to a 30% improvement in operational efficiency.”

What investors say

With IT spending projected to hit $5.74 trillion in 2025 (Gartner), the stakes have never been higher, the company noted. And its investors back that up.

“The SuperOps team has proven their capability to disrupt the MSP technology market,” Ravi Rajamony, vice president at March Capital, said in a statement. “With rapid product advancements and significant growth in global markets, SuperOps has become a major player. We’re excited to support the expansion of their AI platform and scaling of their offerings to larger MSPs and internal IT teams.” 

Todd Arfman at Addition said SuperOps “has disrupted the stagnant MSP tools space, creating real value for MSPs through true innovation, and its entry into IT Endpoint Management promises to have similar impact. We’re excited to continue to support the SuperOps team on their mission to empower IT service providers to scale, streamline operations and thrive in an increasingly competitive market.”

Tarun Davda, managing director at Z47,  said SuperOps’ platform “has improved the businesses of MSPs worldwide. I’m impressed by the team’s customer-centric approach to innovation, and their AI advancements. I’m confident that SuperOps will continue to outpace the competition and create significant value for IT service providers.”


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