Andrea Munoz has been promoted to executive vice president and chief customer officer by Dallas-based CyrusOne, a global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions.
In this newly created position at the company, Munoz is responsible for an ecosystem of services aimed at delivering high-touch, optimal customer experiences. Her oversight includes data center operations, physical security, customer success, implementations, service delivery, and crisis management.
“At CyrusOne, our highly responsive team is committed to providing a trusted layer of service and counsel to our valued customers. Through our high-touch, relationship focus, we create unique partnerships with each client to improve their operations, economic performance, and sustainability goals that meet requirements today and scale for tomorrow. Delivering exceptional service is at the heart of everything we do, and I couldn’t be more excited to serve in this new role,” Munoz said in a statement.
Since coming to CyrusOne in 2014, Munoz has successfully led customer-centric initiatives and service delivery teams that have fueled CyrusOne’s growth and enhanced its customer-centric operations and culture. The company said that her accomplishments have earned her several promotions and increased responsibilities.
“Andrea is an instrumental addition to the CyrusOne senior management team, and her appointment to chief customer officer reinforces CyrusOne’s commitment to our customers,” CEO Eric Schwartz said in a statement. “In addition to her championing the needs of our customers, she’s done a tremendous job shaping a positive corporate culture that upholds our company values and encourages collaboration and teamwork while celebrating our success. We look forward to seeing what’s next and welcome her to the leadership team.”
Before CyrusOne, Munoz spent 17 years in the telecommunications industry serving in multiple operational leadership roles, the company said.
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