Critical Start, a Plano-based provider of managed detection and response cybersecurity solutions, announced the recent appointment of Sean Goldstein to chief marketing officer and the promotion of Chris Carlson to chief product officer to continue a trend of impressive growth and to support accelerated growth, the company said.
The company attributed the growth to increased demand for its analytics and response orchestration platform combined with a human-led managed SOC approach to breach prevention and cyber risk reduction.
“Fueled by today’s volatile cyberthreat landscape and a shortage of skilled IT staff, demand has never been higher for Critical Start’s platform-based MDR services designed to help organizations cost-effectively mitigate cyber risk,” CEO and founder Rob Davis said in a statement. “As a result, we are continuing to experience explosive growth from both a revenue and product development perspective.”
Davis added: “I have no doubt that both Sean and Chris will play integral roles in driving the next wave of momentum.”
Critical Start said it has seen a twofold increase in both revenue and the number of new customers within the last 24 months.
Powered by its Zero-Trust Analytics Platform (ZTAP), Critical Start said it offers customers an unparalleled level of threat detection and response, including a real-time view of attacks with step-by-step response guidance, threat coverage mapped to the MITRE ATT&CK framework, and benchmarking of team performance.
The MOBILESOC app ensures complete accessibility to the SOC and can mitigate threats from anywhere and while on the go, the company said.
Critical Start monitors more than 2 million endpoints with over 80,000 investigations a week and a mean time to respond of less than 30 minutes.
Accelerating revenue growth and refining product strategy
The company said that Goldstein brings over 20 years of technology marketing experience with a significant portion focused on cybersecurity.
“As the cybersecurity industry continues to evolve at an unprecedented pace, Critical Start’s innovative approach to MDR has proven to be an industry game-changer for our customers,” Goldstein said in a statement. “I am thrilled to join the company and help organizations solve their cyber risk challenges with a cost-effective, guided, and measurable approach.”
Goldstein will continue accelerating Critical Start’s revenue growth and advancing the company’s vision through highly differentiated branding and strategic go-to-market initiatives.
He added, “At a time of accelerating market adoption for our cyber risk reduction solutions, I am looking forwarding to propelling Critical Start forward even further as a recognized industry leader.”
Previously, Goldstein was CMO at Panaseer, where he worked on developing the emerging cybersecurity categories of Continuous Controls Monitoring and Cyber Asset Attack Surface Management.
Carlson joined Critical Start in November 2021 as vice president of product management. He has over 20 years of product leadership experience with security SaaS, software, and tech-enabled services/MSSPs.
Carlson subsequently was promoted to SVP of product in July 2022, where he transitioned to leading the company’s product and engineering groups. During that time, he delivered on several key company initiatives, including innovative new dashboards and significant UI updates.
In his new role as chief product officer, he will continue to define and execute on the company’s product strategy.
Investments and new products
In April 2022, Critical Start announced a strategic growth investment of over $215 million from Vista Equity Partners, a global investment firm focused exclusively on enterprise software, data and technology-enabled businesses.
Also Critical Start announced the addition of several new products to its portfolio in the past year, including:
- Managed SIEM service for Microsoft Sentinel and Splunk Cloud customers
- MDR service for Trend Micro™ Vision One™
- Palo Alto Networks Cortex XSIAM MDR service
- Microsoft Defender for Servers MDR service
- MDR service capabilities for Microsoft 365 Defender to detect and respond to phishing and other user account attacks
- New situational awareness, security improvement, team performance, and service efficiency dashboards for Critical Start’s Zero-Trust Analytics Platform
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