Dallas-based telecom giant AT&T and ServiceNow have announced a global telecom product that aims to help communications service providers manage 5G and fiber network inventory.
AT&T provided strategic design and technical guidance for the development of ServiceNow Telecom Network Inventory, which is built on the Santa Clara, California-based ServiceNow platform.
Addressing an ‘industrywide challenge’
Jon Summers
“Working with ServiceNow to develop Telecom Network Inventory was a great collaboration to create a tool that could help us address an industrywide challenge,” Jon Summers, SVP of IT and CIO at AT&T, said in a statement. “As we approach our internal deployment, we also look forward to seeing how other operators around the globe might take advantage of it.”
AT&T said that the current approach to managing network inventory is complex and challenging and that communications service providers need a consolidated view of their networks and a consistent workflow to connect and take action on data.
Connects systems to achieve several objectives
Telecom Network Inventory helps to address these needs, AT&T said, by providing a single platform that connects systems to maximize network investments, manage orders, improve customer service experiences, and enable business agility.
AT&T said it intends to deploy the platform soon.
The company added that it will provide ongoing strategic guidance as ServiceNow enhances Telecom Network Inventory, helping to ensure it provides modern, industry-leading solutions for the complex network needs of the telecom industry.
“ServiceNow is committed to delivering products that are purpose-built for the telecom industry,” said Rohit Batra, VP and head of telecommunications, media, and technology products at ServiceNow. “Together, ServiceNow and AT&T will work to redefine network inventory, and we’ll continue to innovate to address the challenges communications service providers face now and in the future. This is only the beginning.”
AT&T: A single platform is ‘critical’
As its networks grow, AT&T said consolidating hardware and software equipment and services onto a single platform is critical and that it plans to use Telecom Network Inventory with a goal of gaining better insight into its network operations and issue resolution.
“ServiceNow brings its process-centric approach to network inventory that has often been missing or fragmented before,” Francis Haysom, principal analyst, Appledore Research, said in a statement. “With Telecom Network Inventory, operators have an opportunity to better support end-to-end network automation and increasingly dynamic and valuable network services.”
ServiceNow’s cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make workflow, the company said.
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