Allen-based Inbenta, an AI platform purpose-built to optimize customer experience, has appointed David Barnhardt to head of experience, Janice Diner to chief marketing officer, and Robin Dindayal to head of product.
Inbenta said that the executive team additions will help support its expansion in the North American market; further innovate its products and services; and boost Inbenta’s brand awareness in key sectors.
“The industry is in need of practical AI solutions that can lower the cost of business, increase efficiency, and emphasize customer experience,” CEO Melissa Solis said in a statement. “Inbenta is actively working with companies across industries to fine-tune its solutions for both the corporate and end-user. By appointing a new Head of Experience, Chief Marketing Officer and Head of Product, we’re delivering on our mission.”
Veteran tech executives
As head of experience, Inbenta said Barnhardt will be tasked with delivering and optimizing its integrated, holistic AI-powered customer experience platform.
Barnhardt has 20 years of experience in product and UX roles in the banking and payments sector. Previously, he was chief experience officer at GIACT (an LSEG business), as well as product positions at Early Warning and Bank of America.
As CMO, Diner will help boost Inbenta’s profile and position it for continued growth, the company said.
Diner brings decades of experience as the founder and CEO of Horizn—a provider of easy-to-embed interactive product digital demos that was acquired by Inbenta in August 2023. As a creative director, Diner has been a featured speaker at industry events and has bylined articles in the Financial Brand, Forbes, Financial Post, Entrepreneur, and Toronto Life.
As head of product, Dindayal will oversee the company’s line of AI-enabled products from development to deployment, Inbenta said.
Dindayal has more than 20 years of experience in product and engineering roles within enterprise B2B SaaS organizations, including leading product management teams. In his most recent role as chief product officer before becoming chief operating officer at Horizn, Dindayal worked to deliver customer experience-enhancing solutions to leading financial institutions.
A busy 2023: acquisition and expansion
Inbenta said the appointments come on the heels of major announcements within the past year including the acquisition of interactive Product Digital Demos provider, Horizn; the expansion of Inbenta’s customer experience platform by offering a seamless Generative AI integration; and $40 million in funding led by Tritium Partners.
Inbenta was founded in 2005 and is a global AI platform purpose-built to optimize customer experience.
Its platform combines the use of Natural Language Processing, Neuro-Symbolic AI and Generative AI across four digital support communication modules — Chatbot, Knowledge, Search, and Messenger — delivering a complete and configurable solution for any enterprise.
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