Access Healthcare Rises from Coffee Shop Beginning to 11K Employees With Acquisition

Access Healthcare—which grew from three employees to 11,000 in seven years—says the deal gives it additional scale in the health-care space.

Access Healthcare

Dallas-based Access Healthcare has acquired Pacific BPO, an India-based company that brings with it 2,100 employees and large client base that will help Access scale its business.

Pacific BPO specializes in revenue cycle management services, which will give Access Healthcare additional scale in the health-care space.

“This acquisition is about achieving scale and leveraging shared values,” Access Healthcare Chairman Anurag Jain said in a release.

“This acquisition is about achieving scale and leveraging shared values.”
Anurag Jain

“With the addition of hospital inpatient revenue cycle management capabilities that Pacific BPO brings, we have significantly increased the breadth of health-care customers in our portfolio,” Jain said. “We now have one of the most diversified sets of customers in the revenue cycle space.”

Access Healthcare provides outsourced health-care business process services. The company has grown from three employees to 11,000 in seven years. Jain was a finalist for Entrepreneur of the Year by EY in 2016.

The deal give Access Healthcare an employee base of more than 11,000 employees and over 1,000 automated agents (bots), operating from 19 delivery centers across the United States, India, and the Philippines.


Vardhman Jain, vice chairman of Access Healthcare, said the acquisition creates a new phase for the company.

“From beginning our journey in a coffee shop with three employees to more than 11,000 employees in seven years, we have built a great foundation for revenue cycle transformation,” he said. “We have also created one of the most advanced healthcare automation platforms with robotic processing and machine learning capabilities.”

“From beginning our journey in a coffee shop with three employees to more than 11,000 employees in seven years, we have built a great foundation for revenue cycle transformation.”
Vardhman Jain

The deal adds value to Pacific, too, Vardhman Jain said.

“In Pacific BPO, we found an organization with a great delivery engine, and with our process automation technologies, proven ability to scale and stronger U.S. presence, we will add value to Pacific’s customers,” he said.

As part of the deal, Pacific BPO CEO Kumar Shwetabh joins the executive leadership team at Access. The company will be integrated into Access Healthcare over the next few months.

“Pacific BPO was looking for an organization with similar culture and values to help us expand further,” Shwetabh said. “We have known the Access Healthcare team for a long time and have admired the way they have grown.”

Access Healthcare also has expanded to new markets in India and New Jersey.

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