Irving-based SignaPay, a payments and financial technology provider to merchants and partners nationwide, has named Jeff Kump as its new chief operating officer.
As COO, Kump will help build and scale SignaPay’s operating platform, risk framework, and service model to support the company’s continued growth amid increasing complexity in the payments sector, the company said. He’ll oversee key operational functions including customer service, tech support, underwriting, risk, and deployment with a mandate to enhance execution, bolster scalability, and “ensure SignaPay continues to deliver a reliable, high-quality experience across its merchant and partner ecosystem.”
“Jeff brings a rare combination of operational rigor, strategic perspective, and deep payments industry expertise,” John Martillo, founder and CEO of SignaPay, said in a statement. “As SignaPay continues to expand in scale and sophistication, Jeff’s experience building and governing complex payments platforms will play a critical role in strengthening our operating foundation and supporting the long-term success of our merchants and partners.”
With more than 20 years of experience in the payments industry, Kump has held senior executive leadership roles across operations, finance, and enterprise management, consistently developing operating models that enable businesses to grow with confidence while maintaining reliability, transparency, and the trust of merchants and partners. Signapay said it tapped Kump to leverage his expertise in leading enterprise-scale payments organizations through consistent growth, operational improvement, and platform modernization.
Kump will work closely with SignaPay’s leadership team to turn strategy into execution, ensuring the company’s operating discipline, risk management, and service model maintain the high expectations of the partners and merchants who rely on SignaPay, the company said.
“What drew me to SignaPay is the opportunity to help shape the next phase of a platform built on long-term, trusted partnerships,” Kump said. “SignaPay has earned the confidence of its merchants and partners by doing things the right way, and I’m excited to work alongside the team to further strengthen the platform as the business continues to grow in scale, reach, and impact.”
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