user experience

Brand Builders: Leading CX Design Company Expands to Dallas

by | Mar 22, 2021
Arizona-based Tallwave provides customer experience (CX) solutions to strengthen ties with customers. It's a movement the design company sees accelerating post-pandemic.

CX, a relatively new term, is a broader form of UX that extends beyond the product. DFW was named top spot for UX professionals in a recent 2021 Jobs on the Rise report.
AT&T Creates a Time-Saving Tool for the Techs Who (Literally) Build the Internet
by | Sep 15, 2020
It took some two-and-a-half years and 2,000 interviews for a team of UX designers to create Atlas, a "digital toolbelt" that saves time, reduces stress, makes customers happier—and increases "pride of craft" for the giant's technicians.
Design With a Big ‘D’: Meet 6 UX/UI Experts Delivering Solutions
by | Sep 24, 2018
The Dallas-Fort Worth region has no shortage of thought leaders who are helping create the solutions for some of today’s most popular products. From Ben Judy at 7-Eleven to Ron Dagdag at Thyssenkrupp Elevator, here are a few you need to know.
A USAA design workshop. [Photo: USAA]
Design With a Big ‘D’: Design Thinkers Leading the Way
by | Sep 24, 2018
Whether it’s slaying piles of paper receipts at tax time or making shopping an adventure, these Dallas area design thinkers are making their marks in their respective industries. The common thread? Dogged persistence. We talk with four who caught the “experiential wave” early.
Don Relyea, head of design at BBVA  [Photo: BBVA]

Money Talks: Don Relyea Takes User Experience to the Bank

by | Sep 24, 2018
Don Relyea — who Incorporated a 19-person core design team to BBVA Compass within a couple weeks — says that the addition of designers to global banking firm BBVA is introducing constructive problem-solving to operations across 35 countries.
My second year (in teaching high school English), things began looking up. I cracked the code and figured out how to motivate students. I had lessons I could improve upon. And I started getting curious — what could the sciences teach me about how we learn? Most of what I read at that time could be classified as pop psychology — secondhand accounts of “brain science” studies. ...One particular study involved our sense of smell and memory. I had been reading Robert Jutte’s 2004 book “A History of Senses,” and I stumbled upon this interesting remark: “Our sense of smell is most directly linked to memory.” Hmm — smell and memory are linked. I began to think how this could be applied to some of our creative writing assignments... Excerpt from “Seductive Interaction Design,” by Stephen Anderson [Sources: Capital One, Stephen Anderson]
Custom Build: An Acquisition and Ties to Higher Ed Led UX Thoughtleader to Capital One’s Garage
by | Sep 24, 2018
Q+A | Stephen Anderson, head of design at Capital One’s Garage, (literally) wrote the book on “Seductive Interaction Design.” He talks about finding talent and how design thinking is applied to daily life.
Tatiana Miller, executive director of design at USAA [Photo, logo: USAA]
Users First: An Interview With USAA’s Tatiana Miller
by | Sep 24, 2018
Q+A | Tatiana Miller, executive director of design at USAA, tells Dave Moore how the company invests in design, what she's most proud of, and how she manages some 60 creative professionals.
Accenture’s design and innovation consultancy – Fjord – acquired Austin-based Chaotic Moon in 2015 to help inject gamification and immersive experiences into client business models. [Photo: Accenture]
Design With a Big ‘D’:
Corporate by Design
by | Sep 21, 2018
Design pros help companies such as Walmart, Accenture, Bottle Rocket, Sabre, and more gain competitive advantage. Here are insights for how it works.
DFW UX Design

Design With a Big ‘D’: The DFW Experience

by | Sep 20, 2018
Four out of 10 Texas user-experience professionals work in Dallas-Fort Worth. Part 1 of our series explores Dallas-Fort Worth as a UX hotspot.
Jared Spool
UIE Founder Says Understanding Context is Key in Design
by | Sep 18, 2017
Jared Spool was one of many industry professionals sharing their expertise during last week's Big Design Conference in Addison.
3 Things We’re Reading: Zagat Spotlights Young Culinary ‘Rock Stars’
by | May 24, 2016
Every day Dallas Innovates staffers scour websites looking for the most interesting stories about innovation and creativity.