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Andy Markus
AT&T Chief Data Officer Andy Markus and the company's new AI "digital receptionist." [Photos: LinkedIn, AT&T]
Personal Call Screening: AT&T Is Testing an AI ‘Digital Receptionist’ With Select North Texas Customers
by David Seeley | Sep 16, 2025
Now being tested by a handful of customers in North Texas, AT&T's new AI "digital receptionist" answers calls with a "natural, responsive" human-like voice. Powered by multiple LLMs, it hangs up on robocallers, patches urgent calls straight through, and provides a live transcript so customers can "pick up" a call at any time.
by David Seeley |
Jun 22, 2023
AT&T says it's "super excited" about the potential of generative AI systems, and points out that it's far from late to the party. In fact, AT&T researchers actually played a role in giving birth to the term "artificial intelligence"—way back in 1955. See what AT&T is using ChatGPT for, and how it's guarding against both misinformation and outside hackers.
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