Siemens and Salesforce Partner on New Service Lifecycle Management App

Plano-based Siemens Digital Industries Software said the app connects product engineering and product service operations by bringing together the Teamcenter SLM solution from the Siemens Xcelerator portfolio with Salesforce Manufacturing Cloud and Salesforce Service Cloud.

Plano-based Siemens Digital Industries Software has announced its new Teamcenter SLM app on Salesforce AppExchange.

The app, developed by Siemens in collaboration with Salesforce, connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management (SLM) solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud, the company said.

The new app enables manufacturers to adopt more service-centric business models, improve the customer experience, and increase service revenue, Siemens added.

“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms,” Zvi Feuer, SVP of digital manufacturing for Siemens Digital Industries Software, said in a statement.

“Through our new collaboration with Salesforce, we’re helping manufacturers move to ‘servitization’ through a closed loop integration that brings together product knowledge with the full customer story,” Feuer added. “The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction—by delivering the right information at the right time in a single, centralized location.”

What the new app does

Siemens said the benefits of the Teamcenter SLM app include improving operational efficiency via a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts.

Once equipped with the correct asset information, tools and inventory, Siemens said that service teams can improve the customer service experience and drive revenue growth.

The app aims to give greater visibility for technicians and field staff into customer asset information alongside graphically rich product data, helping service activities “to complete successfully the first time.”

With access to Salesforce’s AI technology, known as Einstein, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions, Siemens noted, adding that the solution allows manufacturers to drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.

“We’re excited to partner with Siemens to help manufacturers increase efficiency, provide better service, and open new revenue streams,” Achyut Jajoo, SVP & GM of manufacturing and automotive at Salesforce, said in a statement. “By bringing together Salesforce, which is powered by real-time data and AI, with Siemens’ Teamcenter service lifecycle management, we can help advance digital transformation across the sector and empower manufacturers to deliver better service while generating new revenue streams.”

Siemens said that the Teamcenter SLM app is now available on Salesforce AppExchange.

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