Movate, a Plano-based digital technology and customer experience services provider, has acquired TSD Global, an Indiana-based international provider of outsourced sales and customer experience services.

Aiming to be a leader and a disruptor through cutting edge technologies like GenAI, Movate called the acquisition “an evolutionary milestone” for the company, widening its footprint and enhancing its digital customer experience service portfolio with strategic clients. No financial details of the deal were released.

“TSD Global’s solid credentials delivering differentiated sales and CX services to large and marquee technology clients perfectly complement Movate’s vision and capabilities. From the first day of our association, we have seen a great cultural fit and value system alignment between the companies,” Movate CEO Sunil Mittal said in a statement.

The CEO said the deal moving TSD into the Movate family will help strengthen the company’s “global delivery footprint and amplify our capacity to deliver revenue-generating outbound services, thereby enriching the business value we provide to our customers.”

According to Mittal, the companies’ “strategic investments and  collaborative, AI-powered approach, position us well to together deliver tangible growth and an unmatched value proposition for all stakeholders.”

‘A truly great fit’

TSD Global has decades of experience in customer experience services and a team of over 1,000 well-trained, experienced professionals spread across the U.S., Philippines, and South Africa.

It boasts of a 30-year track record in partnering with blue-chip organizations, Movate said.

The company said that the acquisition seamlessly lines up with Movate’s global strategy, with deep investments in disruptive technologies to offer best-in-class services at scale.   Movate is in a strong position for rapid expansion, the company said, through the integration of TSD Global’s large clients and outbound service capabilities because of their AI-centric services approach, differentiated offerings, and innovative pricing models.

“Our vision has always revolved around creating a seamless digital customer experience journey and fostering innovation for our clients. In Movate, we have discovered the ideal home where our shared vision and values converge,” TSD Global President Anthony Vesho said in a statement.

“The acquisition process was remarkably smooth and collaborative,” Vesho said, “a testament to the synergy between our teams.”

“As we embark on this new chapter, we look forward with excitement to times ahead, knowing that this is not just a merger of businesses, but a fusion of cultures — a truly great fit,” he said.

Cutting-edge GenAI platform

In 2022, Movate, a portfolio company of Capital Square Partners, acquired Directly OnDemand, a gig peer-to-peer expert services platform, enhancing its portfolio with an AI-powered services platform and significantly impacting the gig customer experience landscape.

Building on that momentum, Movate recently unveiled Movate Athena, a cutting-edge GenAI platform engineered to catalyze business transformation.

The company said these developments have positioned it to maintain strong organic growth and have facilitated the expansion of its digital capabilities and geographical reach through strategic enablers.

Formerly CSS Corp., Movate is a digital technology and customer experience services company “committed to disrupting the industry with boundless agility, human-centered innovation, and a focus on driving client outcomes.”

Movate said it helps growth-oriented companies across a number of industries outpace their competition by drawing on the diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.

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