Richardson-based Cariloop, a comprehensive caregiver support platform, has expanded its support services to Canada.

“Expanding to the Canadian market is a major milestone for our company and our employer clients,” Chief Growth Officer Julie Devine said in a statement. “We’re already in active conversations with many of our international clients on how we can support their U.S. and Canadian employees to reach more of the caregiver populations. This expansion is just the beginning for our global efforts, and we are honored to be meeting the needs and to have this support of some of our key clients.”

Cariloop offers a platform that combines easy access, cloud-based tools, and personalized professional coaching services.

It said the expansion will allow companies located in either the U.S. or Canada to access this employer-sponsored benefit and provide employees with the full suite of Cariloop’s support services, helping families plan for and manage every aspect of their caregiving journey.

Setting the global standard for caregiving

With the expansion, Cariloop said its team is taking the next step in achieving its vision of setting the global standard for the way we support caregivers, families, and each other.

In order to serve employees with the same high-quality care and support that Cariloop is known for, the company hired international care coaches with experience in global healthcare systems and the extensive knowledge required to support caregivers within the Canadian healthcare system.

The care coaches are able to navigate provincial healthcare systems and understand the policies and procedures that are implemented to manage access to care.

“Since our founding, it’s consistently been an aspirational goal of ours to evolve into an international caregiving support company and to serve clients and families all over the world,” CEO Michael Walsh said in a statement. “As we’ve rapidly expanded in the U.S. and broadened the capabilities we offer to both employers and their employees, it became clear that Canada should be the first international market to expand our support footprint. Our team is extremely excited to welcome our first clients on board in Canada this spring and to continue demonstrating the material, positive impact we’re able to generate for companies, caregivers and communities.”

‘Prosperity across generations’

We profiled Walsh in our Future 50 list.

Walsh co-founded Cariloop in 2012 with the aim of creating an app to help people find suitable nursing homes or senior living facilities for their loved ones. He said that goal was inspired by the experiences he and co-founder Steven Theesfeld had early on.

“Steven’s future father-in-law was diagnosed with cancer while we were in college, and then my grandfather had significant health issues right after we graduated,” Walsh said. After navigating the “very real challenges” of a complicated healthcare system, they decided “to ensure that no caregiver ever has to experience this process alone.”

In 2022 alone, Cariloop said it became a Certified B Corporation, made the Inc. 5000 list for the first time, and released its first annual impact report, all while continuing to build a coalition of employers and partner organizations.

Also, it recently launched an Education Support service line, which Walsh said created “the same incredible experience we create for caregivers navigating the healthcare system for a loved one, but instead for parents navigating the education system for their child.”

Cariloop’s employer-sponsored Caregiver Support benefit pairs caregivers with an experienced care coach to guide families through care decisions, provide emotional support and take the burden of researching resources off their plate. The secure Care Portal is a centralized place where members can communicate with the care coach and collaborate with family members.

“My continued hope for the future is that we as a country and global community more widely recognize the extraordinary contributions and sacrifices made by working caregivers and parents every day. I believe it will be critical to our children’s, grandchildren’s, and great-grandchildren’s worlds one day that we weave the necessary support mechanisms into our country’s infrastructure now that will allow for continued advancement and prosperity across generations,” Walsh told Dallas Innovates.

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