Fidelity Investments today announced plans to recruit and hire some 2,000 people nationwide. That includes 300 positions in North Texas.
The financial services giant said these new hires go beyond the thousands that the company typically brings on each year. The new roles are intended to further strengthen the company’s ability “to deliver the best customer experience in the industry” during this challenging period and beyond, Fidelity said.
North Texas-specific roles will range from financial consultants and licensed representatives to customer service representatives and technologists, spokesperson Janelle O’Haugherty said in an email to Dallas Innovates.
Fidelity employs 5,700 people in North Texas. The company has multiple offices in the region, including its 337-acre Westlake campus.
Even in the environment created by the COVID-19 outbreak, the needs of Fidelity’s customers who are seeking help and guidance have increased, O’Haugherty said.
“We want to ensure they continue to experience the best service possible. Customers are asking us for help and guidance, as the tax filing and IRA deadlines have been extended or about questions they have about their 401(k)s and the CARES Act, to name a few examples,” she said.
Fidelity said it is offering expedited hiring, onboarding, and training processes, in addition to work-from-home arrangements the company calls “substantial” to ensure the safety of its associates.
Each new role will have a home base at a Fidelity Investments corporate office, but depending on the requirements of that role, the ability to work from home will be addressed, according to O’Haugherty. A majority of the new positions can be conducted remotely, she added.
And like other companies in these times, most of Fidelity’s team is working remotely right now.
“While there are select essential roles that require working physically in a Fidelity Investments office, more than 90% of our associates work remotely,” O’Haugherty said. “Fidelity Investments understands times like this can be confusing and difficult for our associates, so we are listening to them as they articulate their changing needs.”
Fidelity’s remote working arrangement will remain in place until further notice, she said.
Safeguarding the health and well-being of our associates, clients, and candidates is a priority, O’Haugherty said. “We have strong business continuity plans in place that allowed for most of our associates to transition immediately to a work-from-home model when the COVID-19 situation arose.”
It was a virtually seamless transition, she notes, thanks to Fidelity’s well-established technology and infrastructure.
“That goes for our ability to interview and onboard new hires as well,” O’Haugherty added.
The life/work blend
O’Haugherty said Fidelity Investments’ benefits have always been designed to support the total lives and well-being of employees.
“With the COVID-19 pandemic, we have decided to make enhancements to our current offerings to help our associates manage through this time,” she said.
Fidelity recently rolled out enhanced support and benefits focused on time, flexibility, and new care services for its associates. In mid-March, Fidelity Investments began offering a bundle of enhanced benefits to support “the total lives” of its associates including the time needed to manage unexpected home-life events and COVID-19 screening and testing services for associates and their families.
Fidelity’s status as a privately-held company for 70 years and its scale are significant assets to not only support its employees but its ability to continuously reinvest in the business, O’Haugherty said. Despite the pandemic, the company continues to research and develop new capabilities, as well as improve and lower the costs of products and services.
“We can do that during counter-cyclical points in time in ways that public companies typically can’t do due to the quarterly earnings cycle,” O’Haugherty said.
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