How is technology impacting the needs of your clients?
The intersection of Payments and Technology is fascinating and why we’ve chosen to focus in these two areas. On the Payments front, we all see how consumer behavior has transformed. But the B2B space is trickier and much more complex. Legacy systems and processes are often at odds with new technology and payment rails. We help clients develop strategies by thinking through how to re-engineer processes, not to eliminate roles, but to automate to free up people and resources to drive the next phase of growth.
In the tech space, it’s about working with great growth-stage companies that need expertise beyond securing funding—though that is clearly essential. We help clients think through business-critical issues like investing growth capital safely and securely; attracting great talent with smart benefits packages; and insuring property, executives and digital assets for the next phase.
Innovation comes in many forms—from finished products and processes, to implementation and idea generation. How would you define your company’s innovations?
Every innovation involves people thinking through change, opportunity and impact on an organization. We bring creative, relevant ideas that help our clients innovate based on their goals and resources. We’re a 100-plus-year-old institution and have a lot of deep expertise we can leverage. But we’re also learning and evolving, to lead and advise our clients now and for what’s next.
How does your company differentiate itself from others in the region?
There are more than 175 banks in North Texas and to some extent, the industry is commoditized or perceived to be. To me, what stands out to companies in North Texas is expertise, creativity and collaboration. Our capabilities are broad and deep, but our delivery is local and team-focused. We collaborate internally, without silos, to deliver what our clients need today and what they will ultimately need in one, five, or 10 years. We also invest our time and resources in our communities, helping them strive together and ultimately lift all.
A version of this Thought Leaders article was first published in Dallas Innovates 2020: The Magazine.
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