Dallas-based Inbenta has closed a $40 million investment led by Tritium Partners that will fund future product innovation and expansion into new markets.
Inbenta’s platform automates customer interactions with intelligent, conversational AI.
“Inbenta’s conversational AI is a game changer for any business that has to handle customer inquiries, whether simple questions or more complicated tasks,” Inbenta CEO Melissa Solis said in a statement. “Inbenta’s advantage is driven by its proprietary Natural Language Processing and Neuro-Symbolic AI technology and its versatility, on top of its already global footprint and ability to connect with customers across languages and lexicons. With the backing of Tritium Partners, Inbenta is now positioned to rapidly scale and develop a truly end-to-end AI platform that delivers on features never before imagined.”
Requiring virtually zero data training and achieving a 90 percent correct answer rate, Inbenta’s solutions are fully configurable, deployable within seconds, interoperable across multiple platforms, and perpetually advancing through billions of customer interactions across 35 languages.
The future of customer service
Inbenta said that by applying its AI-driven conversational tools, companies can automate the resolution of customer inquiries and tasks, reduce the need and cost associated with human intervention, and create an always-on channel for customer service, sales, human resources, and revenue growth.
“Inbenta represents the future of customer experience. For over a decade, we’ve been optimizing our technology so that customers can be understood and responded to in a way that is helpful, genuine and, most importantly, achieves a quick and impactful resolution,” Chief Innovation Officer Jordi Torras said in a statement. “I am excited for the opportunity to work with Melissa on this next chapter of Inbenta’s growth.”
Matt Bowman, managing partner at Tritium Partners, said that the investment will help advance awareness of the platform.
“Conversational AI is quickly advancing albeit with fragmentation and point solutions. Today’s funding will allow Inbenta to accelerate the market’s awareness of its comprehensive platform that tailors AI-driven solutions across industries and use cases for the needs of all enterprises,” Bowman said in a statement. “We are excited to see Melissa, Jordi and the team capitalize on the company’s technology, capabilities and market position as they work to dramatically grow the business over the coming years.”
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