Baylor Scott & White Health App Provides Direct Communication Between Paramedics, Hospitals

Baylor Scott & White Health-Grapevine said the app has helped it reduce patient wait time from the national average of 90 minutes to 26 minutes.

app

Pulsara, a new app adopted by Baylor Scott & White Medical Center in Grapevine, allows paramedics and EMTs to communicate with the hospital when attending to patients with heart attacks or strokes. 

With the tap of a button, paramedics and EMTs can use their smartphone to notify the hospital team that a critical patient is on the way. The emergency department can respond to the notification, guiding paramedics where to take them. 

The Grapevine hospital is the first to implement the app in Tarrant County. Baylor Scott & White Health plans to eventually integrate the app at all its locations, according to D CEO Healthcare

Using cloud-based software, the app provides instant updates the medic provides about the patient at hand. They can also send electrocardiograms and photos relating to the case.

“The hospital team knows what to anticipate clinically and is prepared to deliver care when the patient arrives.”
Jamee Gatzemeier

Baylor Scott & White Health-Grapevine said it has successfully used the app for approximately 115 heart-attack cases and for 117 possible stroke casesIt has also reduced the patient wait time from the national average of 90 minutes to 26 minutes. 

Jamee Gatzemeier, stroke and EMS coordinator at Baylor Scott & White Health-Grapevine, led the pilot program and believes the app creates a direct line of communication.

“The hospital team knows what to anticipate clinically and is prepared to deliver care when the patient arrives,” Gatzemeier said in a release.  

Five Tarrant County EMS teams participated in the pilot program — DFW, Grapevine, Southlake, Euless, and Keller. Now, Colleyville, Roanoke, Westlake, Trophy Club, Flower Mound, and Argyle EMS teams have joined the program, according to a release.


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