Lewisville-based Mr. Cooper Group announced several senior leadership moves as it continues to focus on innovation with investments in new technologies and artificial intelligence to better support customers on their homeownership journey.

Sridhar Sharma will assume the role of executive vice president and chief innovation and digital officer. The company also said that Jeff Carroll has joined the company as senior vice president and chief technology officer to oversee core technology infrastructure operations with a focus on resiliency and scale to support the company’s continued growth.

Mr. Cooper said it also is welcoming two new leaders who will collaborate to lead the company’s data strategy and governance models to fuel responsible AI and machine learning across the company. Prerna Kandhari is joining as SVP, data engineering, and David Graham is joining as SVP, data governance.

“Our technology teams have done exceptional work to elevate and evolve the homeownership experience while driving Mr. Cooper to the forefront of the industry. The team’s depth of experience and passion for discovering new and innovative solutions will truly transform the mortgage space and better serve American homeowners,” Jay Bray, chairman and CEO of Mr. Cooper Group, said in a statement.

‘Focus on digital transformation’

Sharma has been with the company for the last decade serving as chief information officer. Under his leadership, Mr. Cooper developed Pyro AI, its patented artificial intelligence and advanced machine learning platform, and built an industry-leading digital platform, among other award-winning innovations that have driven Mr. Cooper’s ability to grow and achieve best-in-class customer service and recapture rates, the company said. In this new role, Sharma will continue to lead the company’s digital-first strategy with a stronger focus on developing and implementing AI and machine learning solutions to give customers and team members a more seamless experience while continuing to push the mortgage industry forward.

Carroll has more than 20 years of experience leading technology operations, infrastructure, cloud platforms, and technology modernization initiatives, the company said. Most recently, he was SVP, platform and cloud engineering, at Sabre where he managed the company’s technology infrastructure and led platform modernization efforts resulting in cost efficiencies, enhanced security, and an optimized user experience.

Kandhari comes to Mr. Cooper with more than 20 years of experience leading cross-functional teams at Fortune 100 companies focused on defining and implementing scalable big data platforms that power real time insights, ML and AI solutions with robust controls, and governance frameworks. Most recently, she was director of software engineering at Capital One, and prior to that as senior director of digital and technology at CBRE.

Graham has more than 20 years of experience developing and executing comprehensive data strategies to drive business growth, transformation and innovation. He held several leadership positions at the Royal Bank of Canada and at Standard Charter Bank and Mr. Cooper said he has proven expertise in data governance, quality assurance and data architecture to mitigate risks and leverage advanced analytics to provide business insights.

“With a focus on digital transformation, Mr. Cooper solidified our position as the biggest and best mortgage servicer in the country. We are very excited to deepen our technology leadership expertise and build on our momentum while unleashing the power of responsible AI to give our customers a better experience driven by new tools, data and products to help make homeownership more rewarding,” Mr. Cooper President Mike Weinbach said in a statement.

Mr. Cooper Group offers customer-centric servicing, origination, and transaction-based services related principally to single-family residences throughout the United States with operations under its primary brands: Mr. Cooper, Xome, and Rushmore Servicing. Mr. Cooper said that it is the largest home loan servicer in the country focused on delivering a variety of servicing and lending products, services, and technologies.

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