Plano-based public sector software and tech services provider Tyler Technologies (NYSE: TYL) has announced leadership additions in two newly created roles—chief artificial intelligence officer and chief transactions officer—to support the evolving needs of its clients and allow the company to refine its focus on both AI and transactions.
“The newly created roles of chief artificial intelligence officer and chief transactions officer underscore our commitment to advancing two key growth areas for Tyler—AI and payments,” CEO Lynn Moore said in a statement. “I’m confident that these leaders will help our teams focus on continuous innovation and collaboration to best serve Tyler’s clients and team members.”
Franklin Williams has been promoted to the newly created role of chief artificial intelligence officer (CAIO). Since joining Tyler in 2018 as part of Tyler’s acquisition of Socrata, Williams has served as division president and, most recently, as deputy chief technology officer.
As CAIO, he will oversee a newly formed AI organization designed to help Tyler and its clients realize the full value of AI, including how Tyler continues to bring AI capabilities into its products, operations, and internal workflows in a meaningful, responsible way, the company said. The team will continue to develop shared AI platforms and standards, support go-to-market efforts across business units, and help the company adopt AI where it can create real value for clients and team members.
Tyler has also promoted Ryan O’Connor from SVP of payment strategy and operations to chief transactions officer. O’Connor, who joined Tyler in 2025, has brought extensive experience and steady leadership to one of the most complex and fast-growing areas of the company’s business.
O’Connor has more than three decades of experience in the payments and SaaS markets, with executive leadership roles at some of the top payment processors, banks, and fintech companies in the U.S. In this new role, he will continue to advise the executive leadership team on transactions growth and guide Tyler’s vendor partnerships while overseeing the company’s payments and holistic transactions strategy.
In the last year, Tyler Technologies has acquired several companies in the public sector space, including Phoenix-based For The Record, Columbus, Ohio-based Emergency Networking, and Baton Rouge-based CloudGavel.
With tech products and services designed to support governments and schools, Tyler has nearly 47,000 successful installations across 15,000 locations, serving clients in all 50 states, Canada, the Caribbean, Australia, and other international locations.
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