Erin Chamberlin has been named chief operating officer of Dallas-based Topgolf, effective July 22.
She comes to Topgolf from PENN Entertainment Inc., the largest provider of gaming entertainment in North America, where she was a senior vice president of regional operations since 2019.
“Erin’s extensive background as a leader in one of the most complex and dynamic hospitality categories will be a great benefit to all of us at Topgolf,” CEO Artie Starrs said in a statement. “We’re fortunate to have found a leader who has the expertise for the role and embraces our brand’s playful spirit as we further strengthen and solidify the unique Topgolf experience we deliver to Players.”
In her new role, Chamberlin will be responsible for Topgolf’s globally owned and operated venue experience, including the Player experience, operational excellence, Topgolf technology, food and beverage innovation, supply chain, and culinary operations. She will be a part of the executive leadership team reporting to Starrs.
Expertise in gaming—and a Topgolf player
Chamberlin brings more than 20 years of progressive experience operating large, consumer-facing organizations in highly competitive markets, Topgolf said.
During her time at PENN, Chamberlin oversaw operational responsibility for nine of the company’s network of casinos across the country, supervised PENN’s horse racing operations and was the Chair of PENN Women resource group.
Before PENN, she held various operations leadership roles with Caesars Entertainment at Horseshoe Baltimore, Planet Hollywood Resort & Casino Las Vegas, Horseshoe Hammond, and Caesars Atlantic City.
“As a Topgolf player myself, I’m beyond excited for the opportunity to bring my gaming entertainment experience into the modern golf space,” Chamberlin said. “It’s an exciting time to join the brand, and I look forward to working with the accomplished teams responsible for the day-to-day success of our venues and player experience.”
A Topgolf Callaway Brands Corp. brand, Topgolf has 100 outdoor Topgolf venues around the globe, industry-leading Toptracer technology, mobile game, and app. The company said that it is “leading the charge of modern golf” wherever its players are, offering a variety of tech-driven games and a top-tier food and drink menu.
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