Philipp Heltewig

A still from the “Meet NiCE + Cognigy” announcement video on LinkedIn marks the start of a new chapter for Cognigy, now operating as a business unit under NiCE. [Screenshot: NiCE via LinkedIn]

NiCE Closes Nearly $1B Acquisition of Cognigy, Whose U.S. HQ Recently Relocated to North Texas

by Lance Murray | Sep 8, 2025

The deal joins two industry leaders in AI-powered customer experience. Former Cognigy CEO Philipp Heltewig will now serve as general manager of NiCE Cognigy and chief AI officer.

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With Its U.S. HQ in North Texas, This German AI Company Is Being Acquired for Nearly $1 Billion

by Lance Murray | Jul 29, 2025

New Jersey-based NiCE’s $955 million acquisition comes just months after Cognigy, a leader in agentic AI, relocated from San Francisco to Plano.

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Global AI Agent Leader Cognigy Relocates U.S. HQ from San Francisco to North Texas

by David Seeley | Apr 16, 2025

Germany-based Cognity's AI agents connect brands like Mercedes-Benz, Toyota, Nestlé, and DHL with customers worldwide. Now the company has departed the city by the bay to place its U.S. HQ in the Dallas suburb of Plano, lauding the region's "perfect mix of innovation, energy, and opportunity."

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