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sponsored by The Organization
Customer Experience
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Partnering With the Small Business Development Center on AI
by Dallas Regional Chamber | Oct 2, 2025
The Dallas Regional Chamber's AI Office Hours provide a new way for small businesses to leverage this technology, no matter what their level of expertise.
by Lance Murray |
Feb 13, 2025
American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be good for the health of the airline, as she oversees its newly created Customer Experience organization.
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by Lance Murray |
Feb 12, 2025
“We have been working to build a platform at the intersection of technology and marketing services in this growing and highly fragmented industry for several years,” Trinity Hunt Partner George Morgan says.
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by Lance Murray |
Aug 23, 2024
Laurie Pearson has been appointed vice president of customer experience and Yvonne Montes has been named vice president of manufacturing at Clarus, which says it's the world's largest innovator, designer, and fabricator of glass visual communication solutions.
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Australian Global Outsourcing Co. Opens U.S. Headquarters in Irving, Plans 130 Hires
by Lance Murray | Dec 7, 2023
As one of the world’s leading outsourcers, Acquire BPO is eying an ambitious growth trajectory, with headcount potentially reaching 100,000 globally by 2035.
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by Lance Murray |
Oct 5, 2023
Movate, a Plano-based digital technology and customer experience services provider, has acquired TSD Global, an Indiana-based international provider of outsourced sales and customer experience services.
Aiming to be a leader and a disruptor through cutting edge technologies like GenAI, Movate called the acquisition “an evolutionary milestone” for the company, widening its footprint and enhancing its digital customer experience service portfolio with strategic clients....
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by Lance Murray |
Aug 21, 2023
Horizn co-founder and CEO Janice Diner, who will become Inbenta's head of marketing, says the acquisition helps set the AI platform apart from the "industry's text-reliant majority." The Horizn deal comes after Inbenta's announcement of its $40 million funding in January led by Tritium Partners and the official announcement of its Calif. to Texas move in March.
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by Lance Murray |
Aug 9, 2023
With the addition of multiple generative AI platforms to its solution, Allen-based Inbenta said it intends to cut a company's content development timeline by more than half, "supercharging" their ability to quickly develop customer service responses, chatbot scripts, helpful content pieces, and more.
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Robert Wallace, VP of Corporate Development at Tallwave
Brand Builders: Leading CX Design Company Expands to Dallas
by Alex Edwards | Mar 22, 2021
Arizona-based Tallwave provides customer experience (CX) solutions to strengthen ties with customers. It's a movement the design company sees accelerating post-pandemic.
CX, a relatively new term, is a broader form of UX that extends beyond the product. DFW was named top spot for UX professionals in a recent 2021 Jobs on the Rise report.
CX, a relatively new term, is a broader form of UX that extends beyond the product. DFW was named top spot for UX professionals in a recent 2021 Jobs on the Rise report.
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by Chantal Canales |
Jul 13, 2020
The Southlake software and technology company announced six executive leadership changes meant to help create a stronger, cohesive customer experience.
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![Erica Kosemund, Chief Brand Officer, Choctaw Nation of Oklahoma; Gillian Breidenbach, Chief Partnership Officer, North Texas FWC Organizing Committee; Chief Gary Batton, Chief of Choctaw Nation of Oklahoma; Monica Paul, Executive Director of Dallas Sports Commission and President of North Texas FWC Organizing Committee; John Hobbs, Senior Executive Officer of Communications, Choctaw Nation of Oklahoma; and Heidi Grant, Senior Executive Officer of Commerce Administration, Choctaw Nation of Oklahoma, celebrate Choctaw Casinos & Resorts becoming an Official Dallas World Cup 2026 Host City Supporter. [Photo: North Texas FWC Organizing Committee/Choctaw Casinos & Resorts]](https://s24806.pcdn.co/wp-content/uploads/2025/12/FIFA-Choctaw-dec-2025.jpg)
