Outsourcing Company Grows its Global Presence from New Dallas HQ

SupportNinja, a business process outsourcing company that moved its HQ from Austin to Dallas' Deep Ellum late last year, has acquired Delaware-based Bolton Remote, a workforce solutions firm.

Now with around 3,000 employees and an expanded global presence in Ireland, Singapore, and the Philippines, the company's enhanced its ability to offer clients "on-demand service anytime, anywhere, from around the world."

With a new Dallas headquarters, a business process outsourcing company is expanding its global reach.

After opening a customer experience center in Deep Ellum late last year that’s now the hub of its operations, SupportNinja has acquired Delaware-based Bolton Remote, a workforce solutions firm focused on venture-backed and private equity-owned tech companies.

“We’ve always prided ourselves on providing excellent services on behalf of our clients to ensure every customer interaction is valuable,” said Connor Tomkies, SupportNinja CEO, in a statement. “By aligning with a like-minded company such as Bolton Remote, we can leverage a strong collective operational footprint and technological advancements across several lines of business.”

Growing globally

While the terms of the deal were not disclosed, SupportNinja told the Dallas Business Journal that the move will add around 1,000 new employees to the company’s nearly 2,000-person workforce. Bolton Remote founder and CEO Patrick Linton will stay on as an advisor.

In addition to expanding its workforce—most of which operates remotely—the acquisition will grow SupportNinja’s global presence. With the move, SupportNinja is expanding its footprint to Ireland and Singapore, adding to its current operations in the U.S. and the Philippines. The company says this will provide its clients with more language options and time zone flexibility.

“With this acquisition, we’re demonstrating our commitment to the remote workspace and our ability to offer clients on-demand service anytime, anywhere, from around the world,” Tomkies said.

Moving its HQ from Austin to Dallas

SupportNinja opened its Dallas hub at the end of 2021, with room for more than 200 employees. According to the DBJ, the move was spurred by client interest, executives already being located in the region, and the local talent pool. Before that, the seven-year-old company was based in Austin, where SupportNinja still maintains a presence.

The company’s recent moves come after SupportNinja landed a majority investment from private equity firm BV Investment Partners at the beginning of 2021, with BV Vice President Will Weimar teasing “strategic acquisitions” at the time.

Last year, SupportNinja found its way to the Inc. 5000 list for the third time since it was formed in 2015. It reported three-year revenue growth of 399%, ranking it at No. 1,214 overall. The company’s services include data operations, renewals management, onboarding, technical expertise, and back-office support.

“SupportNinja operates in high-growth market sectors and has significant opportunities to grow within its impressive base of existing customers, while continuing to provide their top-tier services to additional high growth and disruptive businesses,” Weimar said in a statement.