The North Central Texas Emergency Communications District has awarded an Arizona-based company a roughly $30 million, five-year base contract to deliver Next Generation 9-1-1 services that will further modernize NCT9-1-1’s infrastructure.

The contract with Comtech includes three additional two-year option periods

District oversees 40-plus Emergency Communications Centers in 13 area counties

Chandler, Arizona-based Comtech has partnered with NCT9-1-1 for more than 10 years and currently provides a wide range of call routing and call handling technologies serving over 2 million people in Texas. NCT9-1-1 is responsible for 40-plus Emergency Communications Centers in 13 counties and five municipalities surrounding the Dallas-Fort Worth region.

Christy Williams, director of 9-1-1 at NCT9-1-1, said Comtech “is continuing to support the NCT9-1-1 by delivering critical NG9-1-1 capabilities that enhance emergency response services and protect our public.”

“NCT9-1-1’s 10-plus year partnership with Comtech in the early adoption of NG9-1-1 services has taught us a lot,” Williams added in a statement. “We’re looking forward to continuous improvement with Comtech as we forge the future of emergency communications together.”

Comtech said that via this new contract, its comprehensive suite of public safety solutions will enable NCT9-1-1 to fully migrate to a new NG9-1-1 system.

Bringing forward new. capabilities

The company said it will also continue to enhance the region’s call routing capabilities by providing major NG9-1-1 sub-components, including Next Generation Core Services, Emergency Services Internet Protocol Network, and Call Aggregation, among other services.

“As a longstanding partner, Comtech is working with NCT9-1-1 to bring forward new emergency response capabilities that ensure residents and visitors get the help they need when lives are on the line and seconds matter most,” John Whitehead, general manager of Comtech’s Safety and Security Technologies Division, said in a statement. “This contract further demonstrates the trust of our public safety partners in the United States, and we’re honored to continue working with the NCT9-1-1 to deliver a purpose-built public safety architecture that meets the needs of communities and individuals in crisis.”

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