Richardson-based HVAC provider Lennox International has announced “significant investments” it’s making in its distribution network and customer service and training capabilities across Dallas-Fort Worth.
The company recently opened an expanded regional distribution center near DFW Airport to serve area customers with better product availability and service levels. Lennox is also investing in a new 1.2-million-square-foot national distribution center in the Fort Worth area, which is slated to be operational by January 2026.
Lennox held a ribbon-cutting ceremony for its new customer experience and training center, which showcases the latest Lennox products and provides hands-on training. [Photo: PRNewsfoto/Lennox International Inc.]
In addition, Lennox recently opened a new customer experience and training center at its headquarters in Richardson, establishing a “showcase space” for the latest Lennox residential and commercial products and technology.
“These strategic investments are a critical part of our commitment to strengthen our distribution network and enhance our customer experience,” Lennox CEO Alok Maskara said in a statement. “By expanding our training classrooms and increasing distribution reach, we will improve speed-to-market and drive long-term value for our customers.”
Lennox said in order to support business growth and customer demand, it’s upgrading its distribution capabilities with essential infrastructure investments. The company said that both the DFW Airport-area and Fort Worth-area sites are strategic investments in the company’s North American distribution network structure.
Newly opened center at Richardson HQ
The company said the recently opened new center at its Richardson HQ includes interactive exhibits with low GWP products, Lennox Powered by Samsung technology, and advanced digital controls on display. It also has state-of-the-art HVAC training labs and five classrooms, providing hands-on learning opportunities and advanced technical training to Lennox dealers.
Lennox said the training center hosts over 1,000 customers for in-person courses each year.
The company also said its residential HVAC business unit is elevating the dealer customer experience with a newly modernized customer service center in Richardson, featuring interactive dashboards that showcase real-time performance against key metrics outlined in its customer charter. It’s part of what the company calls the Lennox Unified Management System.
With these tools, Lennox said its team can provide visiting dealers with up-to-the-minute updates on their accounts and respond to service-related questions.
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