India-based Prodapt, a provider of consulting, engineering, and transformation services for the telecom and technology industry, has opened its Americas Innovation Center in Richardson.

Building on its onshore service delivery capability, the center is designed to help clients fully integrate AI capabilities—particularly GenAI—into their IT, network, and business operations to improve organizational efficiency and customer experience, Prodapt said.

“The Americas Innovation Center is our commitment to embedding AI into every service and solution we deliver to clients,” Prodapt Managing Director and CEO Manish Vyas said in a statement. “Our clients rely on us to drive AI-powered transformation, realize autonomous operations, and deliver intuitive, digital-first customer experiences. With deep transformation expertise and comprehensive technology partnerships, Prodapt will help bring their technology vision to reality.”

DFW-based Manish Vyas, managing director and CEO of Prodapt. [Photo/background: Prodapt]

The company announced in July that Vyas had been appointed to his new position leading Prodapt.  

Manish joined the company as executive director earlier this year, bringing with him more than 23 years of experience at Tech Mahindra. Prodapt is headquartered in Chennai, India, the southern city formerly known as Madras.

Connecting some of the world’s largest telecom companies

Prodapt said the new center will feature an AI for Customer Experience lab to fast-track concept-to-market journeys for next-generation digital products and experiences.

The company plans to expand its team of experts in data analytics, cloud computing, and advanced AI technologies for the innovation center. Equipped with an executive briefing facility, the center will deepen its engagement with the AI- and digital-native startup ecosystem, leading technology institutes, and research firms in the Dallas-Fort Worth area, fostering strategic partnerships, Prodapt said.

“We’re excited about Prodapt’s expansion in Richardson,” Mayor Bob Dubey said in a statement. “Richardson’s innovation ecosystem offers a highly conducive environment for fostering technology thought leadership and ease of doing business. With this expansion, Prodapt will significantly contribute to economic progress in Texas. We’ll continue to support Prodapt as they expand their presence in Richardson.”

Prodapt said it’s the largest and fastest-growing specialized player in the connectedness industry, recognized by Gartner as a large, telecom-native, Regional IT Service Provider across North America, Europe, and Latin America.

Prodapt’s clients connect 1.1 billion people and 5.4 billion devices and are among the largest telecom, media, and internet firms in the world. Prodapt said it works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

ServiceNow investment, Puerto Rico expansion

In July, ServiceNow, a cloud-based AI platform based in Santa Clara, California, announced making an strategic investment in Prodapt. The company—which has an office in Addison—said this was its first “ServiceNow Ecosystem Ventures” investment targeting the telco industry segment. The investment amount wasn’t disclosed. 

As a result of the investment, Prodapt will promote ServiceNow’s Now Platform to expand business transformation and leverage the learnings across clients through the development of new Telecom & Technology industry-specific, AI-enabled solutions, enhanced industry and domain specific go-to-market capabilities, and increased skilling of certified ServiceNow expert, ServiceNow said.

“Prodapt’s stellar reputation in the telco space and their proficiency with ServiceNow are a winning combination for customers seeking to accelerate their business transformation journeys,” David Parsons SVP of Ecosystem Ventures at ServiceNow, said in a statement. 

Along with the center opening in Richardson, Prodapt said it had also recently announced the expansion of its Americas presence with an onshore operations facility in Puerto Rico, where it will create 200 jobs “in the near future” and complement Prodapt’s existing facility in Panama.

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