Restaurateurs can say “hello” to a friendly voice that lets customers order food and make reservations.
Lewisville’s Vivant Corp. is teaming up with SoundHound to help restaurants take customer service to the next level with a “state-of-the-art” Voice AI Ordering platform, according to a news release. The tech solution provider says it’s a cost-effective solution to current labor shortages.
Vivant says the Voice AI system functions as a “virtual employee who answers calls, takes orders, and makes reservations.”
California-based SoundHound is a leading innovator of conversational intelligence that went public in April.
“Many restaurants are unable to accommodate the increased demand for online ordering, voice search, and voice ordering on smart devices,” said Hamed Mazrouei, CEO of Vivant and Milagro, in a statement. “The Voice AI Ordering technology is streamlining operations for restaurants allowing them to focus on their food and their guests,”
Vivant, which provides primary and backup internet, phone systems, and phone service in the U.S., believes that “technology should make our lives easier,” according to its website. In 2014, the Milagro AI-powered platform was started to bring smart solutions to the restaurant industry.
Mazrouei founded the Milagro platform to help “smaller multi-unit restaurants from five to 500 sites to compete with enterprise brands,” the company says in his bio. “Actionable, transactional, data” is important in any business, but “especially in restaurants.”
The founder had a vision for a restaurant operating system “that even enterprise brands lack.”
Mazrouei said SoundHound’s “robust software combined with our affordable and reliable internet and phone service creates a synergistic system that benefits restaurants and their customer base.”
“Decreased spending by consumers on optional expenditures, such as dining out, has restaurants seeking a competitive edge,” Mazrouri said in the statement.
He says the Voice AI Ordering platform lets restaurants distinguish themselves with great customer service: “Calls are answered promptly and professionally with orders sent directly to the kitchen, eliminating the possibility of input error,” he said in a statement. “Additionally, the system will notify guests when the order is ready and even deliver the order utilizing a delivery service partner.”
And, he adds, “Vivant and SoundHound have established relationships that allow restaurants to provide delivery without paying the standard 30% third-party charges.”
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